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Using Data for Enhanced Nonprofit Performance: Insights and Strategies

Whitepaper, Driving Nonprofit Impact With Data and Technology, synthesizes the findings from a survey Executive Directors of 27 agencies in human services.Survey Insights Data Utilization The survey illuminates a crucial gap, with 73% of agencies underutilizing data in...
by Casebook Editorial Team 7 min read

AI Tools for Human Services Nonprofits

Following are some AI tools for you to consider. There are many others available as well. These solutions will take some of the heavy lift off staff so your organization, and those you serve, can thrive! AI Solutions - Administrative With these tools, you can easily...
by Casebook Editorial Team 13 min read

Buy or Build Your Own Case Management System for Human Services?

You run a social services organization and you're keeping all of your records in a spreadsheet, and now you are wondering if the investment in a case management solution is right for you. You're probably already having trouble getting the reports you need and making...
by Andrew Pelletier 20 min read

Best Practices

The Ultimate Guide to Grant Funding Success

UPDATED for 2024: Discover best practices to securing grant funding with our comprehensive guide. From identifying opportunities to crafting winning proposals, we cover everything you need to succeed.

Download now and start your journey towards grant funding success.

Secure Your Funding Pt. 3 — Emphasis On The Data

So far, we’ve reviewed watchdog sites’ standards, detailing indicators for a nonprofit’s success, and articulating metrics. What do all of these have in common? DATA! Ratings, program development, case-making…all are driven by a drumbeat of qualitative and quantitative data. How the public v...

Reporting Impact and Communicating to Grant Funders

The previous post outlined the primary types of capacity-building projects and reviewed how transformational successful capacity-building implementation have been, for example, nonprofits...

by Sade Dozan4 min read

Capacity-Building Grants | Nonprofit Case Studies

In the previous post, we touched on how capacity-building grants are identified and developed in an effort to better position organizations for growth. Now, we’ll review the power of capacity-building g...

by Sade Dozan4 min read

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Resolving Conflicts With Tech: 10 Strategies in Child Support Case Management

As a child support case manager, you play a pivotal role in ensuring children receive the support they need. However, managing child support cases can be complex, with many parties involved and the potential for conflicts. Fortunately, technology offers innovative solutions to help you streamline ca...
As a child support case manager, you play a pivotal role in ensuring children receive the support they need. However, managing child support cases can be complex, with many parties involved and the potential for conflicts. Fortunately, technology offers innovative solutions to help you streamline case management, facilitate communication between parents, and promote fair enforcement of child support arrangements. This article explores 10 impactful ways you can utilize technology to enhance child support services, empower the families you work with, and achieve optimal outcomes for children. With the right case management assessment tools and a mindset focused on conflict resolution, you can transform even the most difficult cases. 1. Leverage Case Management Software Comprehensive case management software like Casebook should be the foundation of your tech stack. With robust features tailored for child support services, you can centralize case data, automate workflows, and enable seamless collaboration across your team. Specifically, a solution like Casebook helps you: Manage referrals and track child support services Maintain detailed case histories with audit trails Set calendar alerts for key dates like court hearings Generate custom reports for stakeholders With a 360-degree view of every case in one secure platform, you minimize reliance on paper files and manual processes. This leads to improved efficiency, consistency, and oversight — enabling you to be more proactive and responsive when implementing your particular case management model. Whether it's submitting forms to the court, updating absent parents, or providing status reports, the right software is your indispensable sidekick. Case management software not only improves efficiency but also empowers you to utilize your case management skills to their fullest potential. 2. Implement Automated Conflict Resolution Tools Given the personal nature of child support cases, tensions can arise between parents at any time. From disputes over childcare costs to lapses in payments, disagreements between parents strain your workload and resources. To defuse conflicts before they spiral out of control, leverage automated early intervention tools. These solutions use algorithms to detect patterns signaling that a dispute might emerge based on indicators such as: Sudden lapse in child support payments Repeated schedule change requests Back-and-forth case note comments indicating disagreement By catching frustrations when they first emerge, you create space for differences to be resolved constructively. This evidence-based approach supported by tech also reduces accusations of bias or unfair rulings. 3. Ensure Data Entered Into Systems Is Accurate and Up-To-Date For child support technology to work optimally, the underlying data must reflect ground realities. One key role of a case manager is also to ensure system data integrity. Here are some best practices to promote it: When first onboarding a case, conduct thorough intake interviews to capture essential details. For example, validate information like parents' income, custody calendars, etc. During ongoing child support case management, continually verify and update data with any developments. For instance, if a parent gets a new job or has additional children. Use data validation features in your software to catch duplicate or inconsistent records. Automate case data imports from court/government databases when possible instead of relying on manual entry. Keeping data synchronized across the board mitigates a whole host of issues down the line — from incorrect child support orders to confusion regarding the standing arrangement. It also minimizes disputes arising from one parent feeling shortchanged due to lapses in the system's accuracy. Overall, disciplined data governance ensures all stakeholders have clarity and aligns child support outcomes with on-the-ground realities. 4. Implement Robust Security Measures To Protect Sensitive Information In your role as a child support case manager, you manage highly confidential and sensitive data — from parents' financial documents to children's medical records. Thus, it's crucial to implement robust security measures to safeguard this information, and that includes working closely with IT specialists and legal professionals to ensure compliance with data protection laws. More importantly, ensure that any technology solution you use has enterprise-grade security built in. Look for software offering robust measures like: Encryption of data in transit and at rest Granular access controls Comprehensive audit trails Rigorous cloud security protocols Regular independent audits certifying compliance with standards like the Comprehensive Child Welfare Information System (CCWIS) rule and the Health Insurance Portability and Accountability Act (HIPAA) Equally important, ensure your team has the necessary technical training to handle case management tools safely. They must remain compliant with child support laws and follow cybersecurity best practices. As a child support case manager, you play a pivotal role in ensuring children receive the support they need. However, managing child support cases can be complex, with many parties involved and the potential for conflicts. Fortunately, technology offers innovative solutions to help you streamline case management, facilitate communication between parents, and promote fair enforcement of child support arrangements. This article explores 10 impactful ways you can utilize technology to enhance child support services, empower the families you work with, and achieve optimal outcomes for children. With the right case management assessment tools and a mindset focused on conflict resolution, you can transform even the most difficult cases. 1. Leverage Case Management Software Comprehensive case management software like Casebook should be the foundation of your tech stack. With robust features tailored for child support services, you can centralize case data, automate workflows, and enable seamless collaboration across your team. Specifically, a solution like Casebook helps you: Manage referrals and track child support services Maintain detailed case histories with audit trails Set calendar alerts for key dates like court hearings Generate custom reports for stakeholders With a 360-degree view of every case in one secure platform, you minimize reliance on paper files and manual processes. This leads to improved efficiency, consistency, and oversight — enabling you to be more proactive and responsive when implementing your particular case management model. Whether it's submitting forms to the court, updating absent parents, or providing status reports, the right software is your indispensable sidekick. Case management software not only improves efficiency but also empowers you to utilize your case management skills to their fullest potential. 2. Implement Automated Conflict Resolution Tools Given the personal nature of child support cases, tensions can arise between parents at any time. From disputes over childcare costs to lapses in payments, disagreements between parents strain your workload and resources. To defuse conflicts before they spiral out of control, leverage automated early intervention tools. These solutions use algorithms to detect patterns signaling that a dispute might emerge based on indicators such as: Sudden lapse in child support payments Repeated schedule change requests Back-and-forth case note comments indicating disagreement By catching frustrations when they first emerge, you create space for differences to be resolved constructively. This evidence-based approach supported by tech also reduces accusations of bias or unfair rulings. 3. Ensure Data Entered Into Systems Is Accurate and Up-To-Date For child support technology to work optimally, the underlying data must reflect ground realities. One key role of a case manager is also to ensure system data integrity. Here are some best practices to promote it: When first onboarding a case, conduct thorough intake interviews to capture essential details. For example, validate information like parents' income, custody calendars, etc. During ongoing child support case management, continually verify and update data with any developments. For instance, if a parent gets a new job or has additional children. Use data validation features in your software to catch duplicate or inconsistent records. Automate case data imports from court/government databases when possible instead of relying on manual entry. Keeping data synchronized across the board mitigates a whole host of issues down the line — from incorrect child support orders to confusion regarding the standing arrangement. It also minimizes disputes arising from one parent feeling shortchanged due to lapses in the system's accuracy. Overall, disciplined data governance ensures all stakeholders have clarity and aligns child support outcomes with on-the-ground realities. 4. Implement Robust Security Measures To Protect Sensitive Information In your role as a child support case manager, you manage highly confidential and sensitive data — from parents' financial documents to children's medical records. Thus, it's crucial to implement robust security measures to safeguard this information, and that includes working closely with IT specialists and legal professionals to ensure compliance with data protection laws. More importantly, ensure that any technology solution you use has enterprise-grade security built in. Look for software offering robust measures like: Encryption of data in transit and at rest Granular access controls Comprehensive audit trails Rigorous cloud security protocols Regular independent audits certifying compliance with standards like the Comprehensive Child Welfare Information System (CCWIS) rule and the Health Insurance Portability and Accountability Act (HIPAA) Equally important, ensure your team has the necessary technical training to handle case management tools safely. They must remain compliant with child support laws and follow cybersecurity best practices. As a child support case manager, you play a pivotal role in ensuring children receive the support they need. However, managing child support cases can be complex, with many parties involved and the potential for conflicts. Fortunately, technology offers innovative solutions to help you streamline case management, facilitate communication between parents, and promote fair enforcement of child support arrangements. This article explores 10 impactful ways you can utilize technology to enhance child support services, empower the families you work with, and achieve optimal outcomes for children. With the right case management assessment tools and a mindset focused on conflict resolution, you can transform even the most difficult cases. 1. Leverage Case Management Software Comprehensive case management software like Casebook should be the foundation of your tech stack. With robust features tailored for child support services, you can centralize case data, automate workflows, and enable seamless collaboration across your team. Specifically, a solution like Casebook helps you: Manage referrals and track child support services Maintain detailed case histories with audit trails Set calendar alerts for key dates like court hearings Generate custom reports for stakeholders With a 360-degree view of every case in one secure platform, you minimize reliance on paper files and manual processes. This leads to improved efficiency, consistency, and oversight — enabling you to be more proactive and responsive when implementing your particular case management model. Whether it's submitting forms to the court, updating absent parents, or providing status reports, the right software is your indispensable sidekick. Case management software not only improves efficiency but also empowers you to utilize your case management skills to their fullest potential. 2. Implement Automated Conflict Resolution Tools Given the personal nature of child support cases, tensions can arise between parents at any time. From disputes over childcare costs to lapses in payments, disagreements between parents strain your workload and resources. To defuse conflicts before they spiral out of control, leverage automated early intervention tools. These solutions use algorithms to detect patterns signaling that a dispute might emerge based on indicators such as: Sudden lapse in child support payments Repeated schedule change requests Back-and-forth case note comments indicating disagreement By catching frustrations when they first emerge, you create space for differences to be resolved constructively. This evidence-based approach supported by tech also reduces accusations of bias or unfair rulings. 3. Ensure Data Entered Into Systems Is Accurate and Up-To-Date For child support technology to work optimally, the underlying data must reflect ground realities. One key role of a case manager is also to ensure system data integrity. Here are some best practices to promote it: When first onboarding a case, conduct thorough intake interviews to capture essential details. For example, validate information like parents' income, custody calendars, etc. During ongoing child support case management, continually verify and update data with any developments. For instance, if a parent gets a new job or has additional children. Use data validation features in your software to catch duplicate or inconsistent records. Automate case data imports from court/government databases when possible instead of relying on manual entry. Keeping data synchronized across the board mitigates a whole host of issues down the line — from incorrect child support orders to confusion regarding the standing arrangement. It also minimizes disputes arising from one parent feeling shortchanged due to lapses in the system's accuracy. Overall, disciplined data governance ensures all stakeholders have clarity and aligns child support outcomes with on-the-ground realities. 4. Implement Robust Security Measures To Protect Sensitive Information In your role as a child support case manager, you manage highly confidential and sensitive data — from parents' financial documents to children's medical records. Thus, it's crucial to implement robust security measures to safeguard this information, and that includes working closely with IT specialists and legal professionals to ensure compliance with data protection laws. More importantly, ensure that any technology solution you use has enterprise-grade security built in. Look for software offering robust measures like: Encryption of data in transit and at rest Granular access controls Comprehensive audit trails Rigorous cloud security protocols Regular independent audits certifying compliance with standards like the Comprehensive Child Welfare Information System (CCWIS) rule and the Health Insurance Portability and Accountability Act (HIPAA) Equally important, ensure your team has the necessary technical training to handle case management tools safely. They must remain compliant with child support laws and follow cybersecurity best practices. As a child support case manager, you play a pivotal role in ensuring children receive the support they need. However, managing child support cases can be complex, with many parties involved and the potential for conflicts. Fortunately, technology offers innovative solutions to help you streamline case management, facilitate communication between parents, and promote fair enforcement of child support arrangements. This article explores 10 impactful ways you can utilize technology to enhance child support services, empower the families you work with, and achieve optimal outcomes for children. With the right case management assessment tools and a mindset focused on conflict resolution, you can transform even the most difficult cases. 1. Leverage Case Management Software Comprehensive case management software like Casebook should be the foundation of your tech stack. With robust features tailored for child support services, you can centralize case data, automate workflows, and enable seamless collaboration across your team. Specifically, a solution like Casebook helps you: Manage referrals and track child support services Maintain detailed case histories with audit trails Set calendar alerts for key dates like court hearings Generate custom reports for stakeholders With a 360-degree view of every case in one secure platform, you minimize reliance on paper files and manual processes. This leads to improved efficiency, consistency, and oversight — enabling you to be more proactive and responsive when implementing your particular case management model. Whether it's submitting forms to the court, updating absent parents, or providing status reports, the right software is your indispensable sidekick. Case management software not only improves efficiency but also empowers you to utilize your case management skills to their fullest potential. 2. Implement Automated Conflict Resolution Tools Given the personal nature of child support cases, tensions can arise between parents at any time. From disputes over childcare costs to lapses in payments, disagreements between parents strain your workload and resources. To defuse conflicts before they spiral out of control, leverage automated early intervention tools. These solutions use algorithms to detect patterns signaling that a dispute might emerge based on indicators such as: Sudden lapse in child support payments Repeated schedule change requests Back-and-forth case note comments indicating disagreement By catching frustrations when they first emerge, you create space for differences to be resolved constructively. This evidence-based approach supported by tech also reduces accusations of bias or unfair rulings. 3. Ensure Data Entered Into Systems Is Accurate and Up-To-Date For child support technology to work optimally, the underlying data must reflect ground realities. One key role of a case manager is also to ensure system data integrity. Here are some best practices to promote it: When first onboarding a case, conduct thorough intake interviews to capture essential details. For example, validate information like parents' income, custody calendars, etc. During ongoing child support case management, continually verify and update data with any developments. For instance, if a parent gets a new job or has additional children. Use data validation features in your software to catch duplicate or inconsistent records. Automate case data imports from court/government databases when possible instead of relying on manual entry. Keeping data synchronized across the board mitigates a whole host of issues down the line — from incorrect child support orders to confusion regarding the standing arrangement. It also minimizes disputes arising from one parent feeling shortchanged due to lapses in the system's accuracy. Overall, disciplined data governance ensures all stakeholders have clarity and aligns child support outcomes with on-the-ground realities. 4. Implement Robust Security Measures To Protect Sensitive Information In your role as a child support case manager, you manage highly confidential and sensitive data — from parents' financial documents to children's medical records. Thus, it's crucial to implement robust security measures to safeguard this information, and that includes working closely with IT specialists and legal professionals to ensure compliance with data protection laws. More importantly, ensure that any technology solution you use has enterprise-grade security built in. Look for software offering robust measures like: Encryption of data in transit and at rest Granular access controls Comprehensive audit trails Rigorous cloud security protocols Regular independent audits certifying compliance with standards like the Comprehensive Child Welfare Information System (CCWIS) rule and the Health Insurance Portability and Accountability Act (HIPAA) Equally important, ensure your team has the necessary technical training to handle case management tools safely. They must remain compliant with child support laws and follow cybersecurity best practices. As a child support case manager, you play a pivotal role in ensuring children receive the support they need. However, managing child support cases can be complex, with many parties involved and the potential for conflicts. Fortunately, technology offers innovative solutions to help you streamline case management, facilitate communication between parents, and promote fair enforcement of child support arrangements. This article explores 10 impactful ways you can utilize technology to enhance child support services, empower the families you work with, and achieve optimal outcomes for children. With the right case management assessment tools and a mindset focused on conflict resolution, you can transform even the most difficult cases. 1. Leverage Case Management Software Comprehensive case management software like Casebook should be the foundation of your tech stack. With robust features tailored for child support services, you can centralize case data, automate workflows, and enable seamless collaboration across your team. Specifically, a solution like Casebook helps you: Manage referrals and track child support services Maintain detailed case histories with audit trails Set calendar alerts for key dates like court hearings Generate custom reports for stakeholders With a 360-degree view of every case in one secure platform, you minimize reliance on paper files and manual processes. This leads to improved efficiency, consistency, and oversight — enabling you to be more proactive and responsive when implementing your particular case management model. Whether it's submitting forms to the court, updating absent parents, or providing status reports, the right software is your indispensable sidekick. Case management software not only improves efficiency but also empowers you to utilize your case management skills to their fullest potential. 2. Implement Automated Conflict Resolution Tools Given the personal nature of child support cases, tensions can arise between parents at any time. From disputes over childcare costs to lapses in payments, disagreements between parents strain your workload and resources. To defuse conflicts before they spiral out of control, leverage automated early intervention tools. These solutions use algorithms to detect patterns signaling that a dispute might emerge based on indicators such as: Sudden lapse in child support payments Repeated schedule change requests Back-and-forth case note comments indicating disagreement By catching frustrations when they first emerge, you create space for differences to be resolved constructively. This evidence-based approach supported by tech also reduces accusations of bias or unfair rulings. 3. Ensure Data Entered Into Systems Is Accurate and Up-To-Date For child support technology to work optimally, the underlying data must reflect ground realities. One key role of a case manager is also to ensure system data integrity. Here are some best practices to promote it: When first onboarding a case, conduct thorough intake interviews to capture essential details. For example, validate information like parents' income, custody calendars, etc. During ongoing child support case management, continually verify and update data with any developments. For instance, if a parent gets a new job or has additional children. Use data validation features in your software to catch duplicate or inconsistent records. Automate case data imports from court/government databases when possible instead of relying on manual entry. Keeping data synchronized across the board mitigates a whole host of issues down the line — from incorrect child support orders to confusion regarding the standing arrangement. It also minimizes disputes arising from one parent feeling shortchanged due to lapses in the system's accuracy. Overall, disciplined data governance ensures all stakeholders have clarity and aligns child support outcomes with on-the-ground realities. 4. Implement Robust Security Measures To Protect Sensitive Information In your role as a child support case manager, you manage highly confidential and sensitive data — from parents' financial documents to children's medical records. Thus, it's crucial to implement robust security measures to safeguard this information, and that includes working closely with IT specialists and legal professionals to ensure compliance with data protection laws. More importantly, ensure that any technology solution you use has enterprise-grade security built in. Look for software offering robust measures like: Encryption of data in transit and at rest Granular access controls Comprehensive audit trails Rigorous cloud security protocols Regular independent audits certifying compliance with standards like the Comprehensive Child Welfare Information System (CCWIS) rule and the Health Insurance Portability and Accountability Act (HIPAA) Equally important, ensure your team has the necessary technical training to handle case management tools safely. They must remain compliant with child support laws and follow cybersecurity best practices. As a child support case manager, you play a pivotal role in ensuring children receive the support they need. However, managing child support cases can be complex, with many parties involved and the potential for conflicts. Fortunately, technology offers innovative solutions to help you streamline case management, facilitate communication between parents, and promote fair enforcement of child support arrangements. This article explores 10 impactful ways you can utilize technology to enhance child support services, empower the families you work with, and achieve optimal outcomes for children. With the right case management assessment tools and a mindset focused on conflict resolution, you can transform even the most difficult cases. 1. Leverage Case Management Software Comprehensive case management software like Casebook should be the foundation of your tech stack. With robust features tailored for child support services, you can centralize case data, automate workflows, and enable seamless collaboration across your team. Specifically, a solution like Casebook helps you: Manage referrals and track child support services Maintain detailed case histories with audit trails Set calendar alerts for key dates like court hearings Generate custom reports for stakeholders With a 360-degree view of every case in one secure platform, you minimize reliance on paper files and manual processes. This leads to improved efficiency, consistency, and oversight — enabling you to be more proactive and responsive when implementing your particular case management model. Whether it's submitting forms to the court, updating absent parents, or providing status reports, the right software is your indispensable sidekick. Case management software not only improves efficiency but also empowers you to utilize your case management skills to their fullest potential. 2. Implement Automated Conflict Resolution Tools Given the personal nature of child support cases, tensions can arise between parents at any time. From disputes over childcare costs to lapses in payments, disagreements between parents strain your workload and resources. To defuse conflicts before they spiral out of control, leverage automated early intervention tools. These solutions use algorithms to detect patterns signaling that a dispute might emerge based on indicators such as: Sudden lapse in child support payments Repeated schedule change requests Back-and-forth case note comments indicating disagreement By catching frustrations when they first emerge, you create space for differences to be resolved constructively. This evidence-based approach supported by tech also reduces accusations of bias or unfair rulings. 3. Ensure Data Entered Into Systems Is Accurate and Up-To-Date For child support technology to work optimally, the underlying data must reflect ground realities. One key role of a case manager is also to ensure system data integrity. Here are some best practices to promote it: When first onboarding a case, conduct thorough intake interviews to capture essential details. For example, validate information like parents' income, custody calendars, etc. During ongoing child support case management, continually verify and update data with any developments. For instance, if a parent gets a new job or has additional children. Use data validation features in your software to catch duplicate or inconsistent records. Automate case data imports from court/government databases when possible instead of relying on manual entry. Keeping data synchronized across the board mitigates a whole host of issues down the line — from incorrect child support orders to confusion regarding the standing arrangement. It also minimizes disputes arising from one parent feeling shortchanged due to lapses in the system's accuracy. Overall, disciplined data governance ensures all stakeholders have clarity and aligns child support outcomes with on-the-ground realities. 4. Implement Robust Security Measures To Protect Sensitive Information In your role as a child support case manager, you manage highly confidential and sensitive data — from parents' financial documents to children's medical records. Thus, it's crucial to implement robust security measures to safeguard this information, and that includes working closely with IT specialists and legal professionals to ensure compliance with data protection laws. More importantly, ensure that any technology solution you use has enterprise-grade security built in. Look for software offering robust measures like: Encryption of data in transit and at rest Granular access controls Comprehensive audit trails Rigorous cloud security protocols Regular independent audits certifying compliance with standards like the Comprehensive Child Welfare Information System (CCWIS) rule and the Health Insurance Portability and Accountability Act (HIPAA) Equally important, ensure your team has the necessary technical training to handle case management tools safely. They must remain compliant with child support laws and follow cybersecurity best practices. As a child support case manager, you play a pivotal role in ensuring children receive the support they need. However, managing child support cases can be complex, with many parties involved and the potential for conflicts. Fortunately, technology offers innovative solutions to help you streamline case management, facilitate communication between parents, and promote fair enforcement of child support arrangements. This article explores 10 impactful ways you can utilize technology to enhance child support services, empower the families you work with, and achieve optimal outcomes for children. With the right case management assessment tools and a mindset focused on conflict resolution, you can transform even the most difficult cases. 1. Leverage Case Management Software Comprehensive case management software like Casebook should be the foundation of your tech stack. With robust features tailored for child support services, you can centralize case data, automate workflows, and enable seamless collaboration across your team. Specifically, a solution like Casebook helps you: Manage referrals and track child support services Maintain detailed case histories with audit trails Set calendar alerts for key dates like court hearings Generate custom reports for stakeholders With a 360-degree view of every case in one secure platform, you minimize reliance on paper files and manual processes. This leads to improved efficiency, consistency, and oversight — enabling you to be more proactive and responsive when implementing your particular case management model. Whether it's submitting forms to the court, updating absent parents, or providing status reports, the right software is your indispensable sidekick. Case management software not only improves efficiency but also empowers you to utilize your case management skills to their fullest potential. 2. Implement Automated Conflict Resolution Tools Given the personal nature of child support cases, tensions can arise between parents at any time. From disputes over childcare costs to lapses in payments, disagreements between parents strain your workload and resources. To defuse conflicts before they spiral out of control, leverage automated early intervention tools. These solutions use algorithms to detect patterns signaling that a dispute might emerge based on indicators such as: Sudden lapse in child support payments Repeated schedule change requests Back-and-forth case note comments indicating disagreement By catching frustrations when they first emerge, you create space for differences to be resolved constructively. This evidence-based approach supported by tech also reduces accusations of bias or unfair rulings. 3. Ensure Data Entered Into Systems Is Accurate and Up-To-Date For child support technology to work optimally, the underlying data must reflect ground realities. One key role of a case manager is also to ensure system data integrity. Here are some best practices to promote it: When first onboarding a case, conduct thorough intake interviews to capture essential details. For example, validate information like parents' income, custody calendars, etc. During ongoing child support case management, continually verify and update data with any developments. For instance, if a parent gets a new job or has additional children. Use data validation features in your software to catch duplicate or inconsistent records. Automate case data imports from court/government databases when possible instead of relying on manual entry. Keeping data synchronized across the board mitigates a whole host of issues down the line — from incorrect child support orders to confusion regarding the standing arrangement. It also minimizes disputes arising from one parent feeling shortchanged due to lapses in the system's accuracy. Overall, disciplined data governance ensures all stakeholders have clarity and aligns child support outcomes with on-the-ground realities. 4. Implement Robust Security Measures To Protect Sensitive Information In your role as a child support case manager, you manage highly confidential and sensitive data — from parents' financial documents to children's medical records. Thus, it's crucial to implement robust security measures to safeguard this information, and that includes working closely with IT specialists and legal professionals to ensure compliance with data protection laws. More importantly, ensure that any technology solution you use has enterprise-grade security built in. Look for software offering robust measures like: Encryption of data in transit and at rest Granular access controls Comprehensive audit trails Rigorous cloud security protocols Regular independent audits certifying compliance with standards like the Comprehensive Child Welfare Information System (CCWIS) rule and the Health Insurance Portability and Accountability Act (HIPAA) Equally important, ensure your team has the necessary technical training to handle case management tools safely. They must remain compliant with child support laws and follow cybersecurity best practices. As a child support case manager, you play a pivotal role in ensuring children receive the support they need. However, managing child support cases can be complex, with many parties involved and the potential for conflicts. Fortunately, technology offers innovative solutions to help you streamline case management, facilitate communication between parents, and promote fair enforcement of child support arrangements. This article explores 10 impactful ways you can utilize technology to enhance child support services, empower the families you work with, and achieve optimal outcomes for children. With the right case management assessment tools and a mindset focused on conflict resolution, you can transform even the most difficult cases. 1. Leverage Case Management Software Comprehensive case management software like Casebook should be the foundation of your tech stack. With robust features tailored for child support services, you can centralize case data, automate workflows, and enable seamless collaboration across your team. Specifically, a solution like Casebook helps you: Manage referrals and track child support services Maintain detailed case histories with audit trails Set calendar alerts for key dates like court hearings Generate custom reports for stakeholders With a 360-degree view of every case in one secure platform, you minimize reliance on paper files and manual processes. This leads to improved efficiency, consistency, and oversight — enabling you to be more proactive and responsive when implementing your particular case management model. Whether it's submitting forms to the court, updating absent parents, or providing status reports, the right software is your indispensable sidekick. Case management software not only improves efficiency but also empowers you to utilize your case management skills to their fullest potential. 2. Implement Automated Conflict Resolution Tools Given the personal nature of child support cases, tensions can arise between parents at any time. From disputes over childcare costs to lapses in payments, disagreements between parents strain your workload and resources. To defuse conflicts before they spiral out of control, leverage automated early intervention tools. These solutions use algorithms to detect patterns signaling that a dispute might emerge based on indicators such as: Sudden lapse in child support payments Repeated schedule change requests Back-and-forth case note comments indicating disagreement By catching frustrations when they first emerge, you create space for differences to be resolved constructively. This evidence-based approach supported by tech also reduces accusations of bias or unfair rulings. 3. Ensure Data Entered Into Systems Is Accurate and Up-To-Date For child support technology to work optimally, the underlying data must reflect ground realities. One key role of a case manager is also to ensure system data integrity. Here are some best practices to promote it: When first onboarding a case, conduct thorough intake interviews to capture essential details. For example, validate information like parents' income, custody calendars, etc. During ongoing child support case management, continually verify and update data with any developments. For instance, if a parent gets a new job or has additional children. Use data validation features in your software to catch duplicate or inconsistent records. Automate case data imports from court/government databases when possible instead of relying on manual entry. Keeping data synchronized across the board mitigates a whole host of issues down the line — from incorrect child support orders to confusion regarding the standing arrangement. It also minimizes disputes arising from one parent feeling shortchanged due to lapses in the system's accuracy. Overall, disciplined data governance ensures all stakeholders have clarity and aligns child support outcomes with on-the-ground realities. 4. Implement Robust Security Measures To Protect Sensitive Information In your role as a child support case manager, you manage highly confidential and sensitive data — from parents' financial documents to children's medical records. Thus, it's crucial to implement robust security measures to safeguard this information, and that includes working closely with IT specialists and legal professionals to ensure compliance with data protection laws. More importantly, ensure that any technology solution you use has enterprise-grade security built in. Look for software offering robust measures like: Encryption of data in transit and at rest Granular access controls Comprehensive audit trails Rigorous cloud security protocols Regular independent audits certifying compliance with standards like the Comprehensive Child Welfare Information System (CCWIS) rule and the Health Insurance Portability and Accountability Act (HIPAA) Equally important, ensure your team has the necessary technical training to handle case management tools safely. They must remain compliant with child support laws and follow cybersecurity best practices. As a child support case manager, you play a pivotal role in ensuring children receive the support they need. However, managing child support cases can be complex, with many parties involved and the potential for conflicts. Fortunately, technology offers innovative solutions to help you streamline case management, facilitate communication between parents, and promote fair enforcement of child support arrangements. This article explores 10 impactful ways you can utilize technology to enhance child support services, empower the families you work with, and achieve optimal outcomes for children. With the right case management assessment tools and a mindset focused on conflict resolution, you can transform even the most difficult cases. 1. Leverage Case Management Software Comprehensive case management software like Casebook should be the foundation of your tech stack. With robust features tailored for child support services, you can centralize case data, automate workflows, and enable seamless collaboration across your team. Specifically, a solution like Casebook helps you: Manage referrals and track child support services Maintain detailed case histories with audit trails Set calendar alerts for key dates like court hearings Generate custom reports for stakeholders With a 360-degree view of every case in one secure platform, you minimize reliance on paper files and manual processes. This leads to improved efficiency, consistency, and oversight — enabling you to be more proactive and responsive when implementing your particular case management model. Whether it's submitting forms to the court, updating absent parents, or providing status reports, the right software is your indispensable sidekick. Case management software not only improves efficiency but also empowers you to utilize your case management skills to their fullest potential. 2. Implement Automated Conflict Resolution Tools Given the personal nature of child support cases, tensions can arise between parents at any time. From disputes over childcare costs to lapses in payments, disagreements between parents strain your workload and resources. To defuse conflicts before they spiral out of control, leverage automated early intervention tools. These solutions use algorithms to detect patterns signaling that a dispute might emerge based on indicators such as: Sudden lapse in child support payments Repeated schedule change requests Back-and-forth case note comments indicating disagreement By catching frustrations when they first emerge, you create space for differences to be resolved constructively. This evidence-based approach supported by tech also reduces accusations of bias or unfair rulings. 3. Ensure Data Entered Into Systems Is Accurate and Up-To-Date For child support technology to work optimally, the underlying data must reflect ground realities. One key role of a case manager is also to ensure system data integrity. Here are some best practices to promote it: When first onboarding a case, conduct thorough intake interviews to capture essential details. For example, validate information like parents' income, custody calendars, etc. During ongoing child support case management, continually verify and update data with any developments. For instance, if a parent gets a new job or has additional children. Use data validation features in your software to catch duplicate or inconsistent records. Automate case data imports from court/government databases when possible instead of relying on manual entry. Keeping data synchronized across the board mitigates a whole host of issues down the line — from incorrect child support orders to confusion regarding the standing arrangement. It also minimizes disputes arising from one parent feeling shortchanged due to lapses in the system's accuracy. Overall, disciplined data governance ensures all stakeholders have clarity and aligns child support outcomes with on-the-ground realities. 4. Implement Robust Security Measures To Protect Sensitive Information In your role as a child support case manager, you manage highly confidential and sensitive data — from parents' financial documents to children's medical records. Thus, it's crucial to implement robust security measures to safeguard this information, and that includes working closely with IT specialists and legal professionals to ensure compliance with data protection laws. More importantly, ensure that any technology solution you use has enterprise-grade security built in. Look for software offering robust measures like: Encryption of data in transit and at rest Granular access controls Comprehensive audit trails Rigorous cloud security protocols Regular independent audits certifying compliance with standards like the Comprehensive Child Welfare Information System (CCWIS) rule and the Health Insurance Portability and Accountability Act (HIPAA) Equally important, ensure your team has the necessary technical training to handle case management tools safely. They must remain compliant with child support laws and follow cybersecurity best practices. As a child support case manager, you play a pivotal role in ensuring children receive the support they need. However, managing child support cases can be complex, with many parties involved and the potential for conflicts. Fortunately, technology offers innovative solutions to help you streamline case management, facilitate communication between parents, and promote fair enforcement of child support arrangements. This article explores 10 impactful ways you can utilize technology to enhance child support services, empower the families you work with, and achieve optimal outcomes for children. With the right case management assessment tools and a mindset focused on conflict resolution, you can transform even the most difficult cases. 1. Leverage Case Management Software Comprehensive case management software like Casebook should be the foundation of your tech stack. With robust features tailored for child support services, you can centralize case data, automate workflows, and enable seamless collaboration across your team. Specifically, a solution like Casebook helps you: Manage referrals and track child support services Maintain detailed case histories with audit trails Set calendar alerts for key dates like court hearings Generate custom reports for stakeholders With a 360-degree view of every case in one secure platform, you minimize reliance on paper files and manual processes. This leads to improved efficiency, consistency, and oversight — enabling you to be more proactive and responsive when implementing your particular case management model. Whether it's submitting forms to the court, updating absent parents, or providing status reports, the right software is your indispensable sidekick. Case management software not only improves efficiency but also empowers you to utilize your case management skills to their fullest potential. 2. Implement Automated Conflict Resolution Tools Given the personal nature of child support cases, tensions can arise between parents at any time. From disputes over childcare costs to lapses in payments, disagreements between parents strain your workload and resources. To defuse conflicts before they spiral out of control, leverage automated early intervention tools. These solutions use algorithms to detect patterns signaling that a dispute might emerge based on indicators such as: Sudden lapse in child support payments Repeated schedule change requests Back-and-forth case note comments indicating disagreement By catching frustrations when they first emerge, you create space for differences to be resolved constructively. This evidence-based approach supported by tech also reduces accusations of bias or unfair rulings. 3. Ensure Data Entered Into Systems Is Accurate and Up-To-Date For child support technology to work optimally, the underlying data must reflect ground realities. One key role of a case manager is also to ensure system data integrity. Here are some best practices to promote it: When first onboarding a case, conduct thorough intake interviews to capture essential details. For example, validate information like parents' income, custody calendars, etc. During ongoing child support case management, continually verify and update data with any developments. For instance, if a parent gets a new job or has additional children. Use data validation features in your software to catch duplicate or inconsistent records. Automate case data imports from court/government databases when possible instead of relying on manual entry. Keeping data synchronized across the board mitigates a whole host of issues down the line — from incorrect child support orders to confusion regarding the standing arrangement. It also minimizes disputes arising from one parent feeling shortchanged due to lapses in the system's accuracy. Overall, disciplined data governance ensures all stakeholders have clarity and aligns child support outcomes with on-the-ground realities. 4. Implement Robust Security Measures To Protect Sensitive Information In your role as a child support case manager, you manage highly confidential and sensitive data — from parents' financial documents to children's medical records. Thus, it's crucial to implement robust security measures to safeguard this information, and that includes working closely with IT specialists and legal professionals to ensure compliance with data protection laws. More importantly, ensure that any technology solution you use has enterprise-grade security built in. Look for software offering robust measures like: Encryption of data in transit and at rest Granular access controls Comprehensive audit trails Rigorous cloud security protocols Regular independent audits certifying compliance with standards like the Comprehensive Child Welfare Information System (CCWIS) rule and the Health Insurance Portability and Accountability Act (HIPAA) Equally important, ensure your team has the necessary technical training to handle case management tools safely. They must remain compliant with child support laws and follow cybersecurity best practices.
by Casebook Editorial Team 15 min read

What Is Intensive Case Management?

Intensive case management provides targeted support to clients with complex needs. By taking an individualized, flexible approach you can establish meaningful relationships with clients, set collaborative goals, and connect them to timely services for improved outcomes. Intensive Case Management 101...
Intensive case management provides targeted support to clients with complex needs. By taking an individualized, flexible approach you can establish meaningful relationships with clients, set collaborative goals, and connect them to timely services for improved outcomes. Intensive Case Management 101 Intensive case management plays a crucial role in coordinating care for individuals with high needs. By getting familiar with the core principles, components, and practices behind this approach, you'll be ready to implement it skillfully. Intensive Case Management Definition Intensive case management provides comprehensive, community-based support services for clients unable to meet their basic needs independently. It emphasizes outreach, relationship building, and resource coordination by case managers who carry reduced caseloads. It allows you to devote substantial time and customize assistance to improve client functioning. Unlike standard case management, intensive case management delivers services based on individual client goals. It flexibly adapts to provide the level and type of care needed even during crises. Care continues for such clients as long as required to stabilize functioning in real-world settings. By helping clients stabilize and meet basic needs, intensive case management can also reduce recidivism rates and reliance on institutional care over time. Key features setting intensive case management apart include: Smaller caseloads Community-based social services Time-unlimited support Flexible, individualized assistance Emphasis on client preferences and strengths Assertive outreach and relationship building The Role of Intensive Case Management in Providing Targeted Support The intensive case management model is well-suited for individuals struggling with chronic issues like mental illnesses, severe physical health, functional impairment, substance use disorders, homelessness, and medical or social challenges. These clients often cycle through crisis services, needing high-cost institutional care. Intensive case management plays an invaluable role in providing targeted support, including: Conducting comprehensive biopsychosocial assessments evaluating clients' needs and strengths across health, substance use, housing, finances, and other domains. For example, you may discover a client struggling with addiction also experiences chronic back pain. Connecting them to integrated primary and behavioral health services can treat the person. Coordinating care across a spectrum of providers to streamline access to multi-disciplinary treatment and social services. You may refer a client to vocational rehabilitation for job placement assistance while also having them attend counseling and peer support groups. Advocating for resources like housing support, benefits assistance, and counseling using persistence and leverage. For example, by discovering eligibility criteria for Section 8 housing vouchers and persistently contacting local Public Housing Authorities on a client's behalf, you may successfully reduce their rent burden. How Intensive Case Management Differs from Standard Case Management Standard case management coordinates access to services, conducts basic assessments, and offers referrals to address short-term client needs. You carry larger caseloads and rely more on office-based appointments. Services are time-limited before discharging clients. Conversely, intensive case management services deliver ongoing support based on in-depth assessments of diagnoses, abilities, support systems, and individual goals. You build rapport through persistent outreach, meeting clients where they are. Rather than simply referring clients, you directly assist them in obtaining resources. It includes: Arranging financial support Coordinating appointments Providing crisis intervention Teaching life skills Assisting with medication management, transportation, and other needs Intensive case management provides targeted support to clients with complex needs. By taking an individualized, flexible approach you can establish meaningful relationships with clients, set collaborative goals, and connect them to timely services for improved outcomes. Intensive Case Management 101 Intensive case management plays a crucial role in coordinating care for individuals with high needs. By getting familiar with the core principles, components, and practices behind this approach, you'll be ready to implement it skillfully. Intensive Case Management Definition Intensive case management provides comprehensive, community-based support services for clients unable to meet their basic needs independently. It emphasizes outreach, relationship building, and resource coordination by case managers who carry reduced caseloads. It allows you to devote substantial time and customize assistance to improve client functioning. Unlike standard case management, intensive case management delivers services based on individual client goals. It flexibly adapts to provide the level and type of care needed even during crises. Care continues for such clients as long as required to stabilize functioning in real-world settings. By helping clients stabilize and meet basic needs, intensive case management can also reduce recidivism rates and reliance on institutional care over time. Key features setting intensive case management apart include: Smaller caseloads Community-based social services Time-unlimited support Flexible, individualized assistance Emphasis on client preferences and strengths Assertive outreach and relationship building The Role of Intensive Case Management in Providing Targeted Support The intensive case management model is well-suited for individuals struggling with chronic issues like mental illnesses, severe physical health, functional impairment, substance use disorders, homelessness, and medical or social challenges. These clients often cycle through crisis services, needing high-cost institutional care. Intensive case management plays an invaluable role in providing targeted support, including: Conducting comprehensive biopsychosocial assessments evaluating clients' needs and strengths across health, substance use, housing, finances, and other domains. For example, you may discover a client struggling with addiction also experiences chronic back pain. Connecting them to integrated primary and behavioral health services can treat the person. Coordinating care across a spectrum of providers to streamline access to multi-disciplinary treatment and social services. You may refer a client to vocational rehabilitation for job placement assistance while also having them attend counseling and peer support groups. Advocating for resources like housing support, benefits assistance, and counseling using persistence and leverage. For example, by discovering eligibility criteria for Section 8 housing vouchers and persistently contacting local Public Housing Authorities on a client's behalf, you may successfully reduce their rent burden. How Intensive Case Management Differs from Standard Case Management Standard case management coordinates access to services, conducts basic assessments, and offers referrals to address short-term client needs. You carry larger caseloads and rely more on office-based appointments. Services are time-limited before discharging clients. Conversely, intensive case management services deliver ongoing support based on in-depth assessments of diagnoses, abilities, support systems, and individual goals. You build rapport through persistent outreach, meeting clients where they are. Rather than simply referring clients, you directly assist them in obtaining resources. It includes: Arranging financial support Coordinating appointments Providing crisis intervention Teaching life skills Assisting with medication management, transportation, and other needs Intensive case management provides targeted support to clients with complex needs. By taking an individualized, flexible approach you can establish meaningful relationships with clients, set collaborative goals, and connect them to timely services for improved outcomes. Intensive Case Management 101 Intensive case management plays a crucial role in coordinating care for individuals with high needs. By getting familiar with the core principles, components, and practices behind this approach, you'll be ready to implement it skillfully. Intensive Case Management Definition Intensive case management provides comprehensive, community-based support services for clients unable to meet their basic needs independently. It emphasizes outreach, relationship building, and resource coordination by case managers who carry reduced caseloads. It allows you to devote substantial time and customize assistance to improve client functioning. Unlike standard case management, intensive case management delivers services based on individual client goals. It flexibly adapts to provide the level and type of care needed even during crises. Care continues for such clients as long as required to stabilize functioning in real-world settings. By helping clients stabilize and meet basic needs, intensive case management can also reduce recidivism rates and reliance on institutional care over time. Key features setting intensive case management apart include: Smaller caseloads Community-based social services Time-unlimited support Flexible, individualized assistance Emphasis on client preferences and strengths Assertive outreach and relationship building The Role of Intensive Case Management in Providing Targeted Support The intensive case management model is well-suited for individuals struggling with chronic issues like mental illnesses, severe physical health, functional impairment, substance use disorders, homelessness, and medical or social challenges. These clients often cycle through crisis services, needing high-cost institutional care. Intensive case management plays an invaluable role in providing targeted support, including: Conducting comprehensive biopsychosocial assessments evaluating clients' needs and strengths across health, substance use, housing, finances, and other domains. For example, you may discover a client struggling with addiction also experiences chronic back pain. Connecting them to integrated primary and behavioral health services can treat the person. Coordinating care across a spectrum of providers to streamline access to multi-disciplinary treatment and social services. You may refer a client to vocational rehabilitation for job placement assistance while also having them attend counseling and peer support groups. Advocating for resources like housing support, benefits assistance, and counseling using persistence and leverage. For example, by discovering eligibility criteria for Section 8 housing vouchers and persistently contacting local Public Housing Authorities on a client's behalf, you may successfully reduce their rent burden. How Intensive Case Management Differs from Standard Case Management Standard case management coordinates access to services, conducts basic assessments, and offers referrals to address short-term client needs. You carry larger caseloads and rely more on office-based appointments. Services are time-limited before discharging clients. Conversely, intensive case management services deliver ongoing support based on in-depth assessments of diagnoses, abilities, support systems, and individual goals. You build rapport through persistent outreach, meeting clients where they are. Rather than simply referring clients, you directly assist them in obtaining resources. It includes: Arranging financial support Coordinating appointments Providing crisis intervention Teaching life skills Assisting with medication management, transportation, and other needs Intensive case management provides targeted support to clients with complex needs. By taking an individualized, flexible approach you can establish meaningful relationships with clients, set collaborative goals, and connect them to timely services for improved outcomes. Intensive Case Management 101 Intensive case management plays a crucial role in coordinating care for individuals with high needs. By getting familiar with the core principles, components, and practices behind this approach, you'll be ready to implement it skillfully. Intensive Case Management Definition Intensive case management provides comprehensive, community-based support services for clients unable to meet their basic needs independently. It emphasizes outreach, relationship building, and resource coordination by case managers who carry reduced caseloads. It allows you to devote substantial time and customize assistance to improve client functioning. Unlike standard case management, intensive case management delivers services based on individual client goals. It flexibly adapts to provide the level and type of care needed even during crises. Care continues for such clients as long as required to stabilize functioning in real-world settings. By helping clients stabilize and meet basic needs, intensive case management can also reduce recidivism rates and reliance on institutional care over time. Key features setting intensive case management apart include: Smaller caseloads Community-based social services Time-unlimited support Flexible, individualized assistance Emphasis on client preferences and strengths Assertive outreach and relationship building The Role of Intensive Case Management in Providing Targeted Support The intensive case management model is well-suited for individuals struggling with chronic issues like mental illnesses, severe physical health, functional impairment, substance use disorders, homelessness, and medical or social challenges. These clients often cycle through crisis services, needing high-cost institutional care. Intensive case management plays an invaluable role in providing targeted support, including: Conducting comprehensive biopsychosocial assessments evaluating clients' needs and strengths across health, substance use, housing, finances, and other domains. For example, you may discover a client struggling with addiction also experiences chronic back pain. Connecting them to integrated primary and behavioral health services can treat the person. Coordinating care across a spectrum of providers to streamline access to multi-disciplinary treatment and social services. You may refer a client to vocational rehabilitation for job placement assistance while also having them attend counseling and peer support groups. Advocating for resources like housing support, benefits assistance, and counseling using persistence and leverage. For example, by discovering eligibility criteria for Section 8 housing vouchers and persistently contacting local Public Housing Authorities on a client's behalf, you may successfully reduce their rent burden. How Intensive Case Management Differs from Standard Case Management Standard case management coordinates access to services, conducts basic assessments, and offers referrals to address short-term client needs. You carry larger caseloads and rely more on office-based appointments. Services are time-limited before discharging clients. Conversely, intensive case management services deliver ongoing support based on in-depth assessments of diagnoses, abilities, support systems, and individual goals. You build rapport through persistent outreach, meeting clients where they are. Rather than simply referring clients, you directly assist them in obtaining resources. It includes: Arranging financial support Coordinating appointments Providing crisis intervention Teaching life skills Assisting with medication management, transportation, and other needs Intensive case management provides targeted support to clients with complex needs. By taking an individualized, flexible approach you can establish meaningful relationships with clients, set collaborative goals, and connect them to timely services for improved outcomes. Intensive Case Management 101 Intensive case management plays a crucial role in coordinating care for individuals with high needs. By getting familiar with the core principles, components, and practices behind this approach, you'll be ready to implement it skillfully. Intensive Case Management Definition Intensive case management provides comprehensive, community-based support services for clients unable to meet their basic needs independently. It emphasizes outreach, relationship building, and resource coordination by case managers who carry reduced caseloads. It allows you to devote substantial time and customize assistance to improve client functioning. Unlike standard case management, intensive case management delivers services based on individual client goals. It flexibly adapts to provide the level and type of care needed even during crises. Care continues for such clients as long as required to stabilize functioning in real-world settings. By helping clients stabilize and meet basic needs, intensive case management can also reduce recidivism rates and reliance on institutional care over time. Key features setting intensive case management apart include: Smaller caseloads Community-based social services Time-unlimited support Flexible, individualized assistance Emphasis on client preferences and strengths Assertive outreach and relationship building The Role of Intensive Case Management in Providing Targeted Support The intensive case management model is well-suited for individuals struggling with chronic issues like mental illnesses, severe physical health, functional impairment, substance use disorders, homelessness, and medical or social challenges. These clients often cycle through crisis services, needing high-cost institutional care. Intensive case management plays an invaluable role in providing targeted support, including: Conducting comprehensive biopsychosocial assessments evaluating clients' needs and strengths across health, substance use, housing, finances, and other domains. For example, you may discover a client struggling with addiction also experiences chronic back pain. Connecting them to integrated primary and behavioral health services can treat the person. Coordinating care across a spectrum of providers to streamline access to multi-disciplinary treatment and social services. You may refer a client to vocational rehabilitation for job placement assistance while also having them attend counseling and peer support groups. Advocating for resources like housing support, benefits assistance, and counseling using persistence and leverage. For example, by discovering eligibility criteria for Section 8 housing vouchers and persistently contacting local Public Housing Authorities on a client's behalf, you may successfully reduce their rent burden. How Intensive Case Management Differs from Standard Case Management Standard case management coordinates access to services, conducts basic assessments, and offers referrals to address short-term client needs. You carry larger caseloads and rely more on office-based appointments. Services are time-limited before discharging clients. Conversely, intensive case management services deliver ongoing support based on in-depth assessments of diagnoses, abilities, support systems, and individual goals. You build rapport through persistent outreach, meeting clients where they are. Rather than simply referring clients, you directly assist them in obtaining resources. It includes: Arranging financial support Coordinating appointments Providing crisis intervention Teaching life skills Assisting with medication management, transportation, and other needs Intensive case management provides targeted support to clients with complex needs. By taking an individualized, flexible approach you can establish meaningful relationships with clients, set collaborative goals, and connect them to timely services for improved outcomes. Intensive Case Management 101 Intensive case management plays a crucial role in coordinating care for individuals with high needs. By getting familiar with the core principles, components, and practices behind this approach, you'll be ready to implement it skillfully. Intensive Case Management Definition Intensive case management provides comprehensive, community-based support services for clients unable to meet their basic needs independently. It emphasizes outreach, relationship building, and resource coordination by case managers who carry reduced caseloads. It allows you to devote substantial time and customize assistance to improve client functioning. Unlike standard case management, intensive case management delivers services based on individual client goals. It flexibly adapts to provide the level and type of care needed even during crises. Care continues for such clients as long as required to stabilize functioning in real-world settings. By helping clients stabilize and meet basic needs, intensive case management can also reduce recidivism rates and reliance on institutional care over time. Key features setting intensive case management apart include: Smaller caseloads Community-based social services Time-unlimited support Flexible, individualized assistance Emphasis on client preferences and strengths Assertive outreach and relationship building The Role of Intensive Case Management in Providing Targeted Support The intensive case management model is well-suited for individuals struggling with chronic issues like mental illnesses, severe physical health, functional impairment, substance use disorders, homelessness, and medical or social challenges. These clients often cycle through crisis services, needing high-cost institutional care. Intensive case management plays an invaluable role in providing targeted support, including: Conducting comprehensive biopsychosocial assessments evaluating clients' needs and strengths across health, substance use, housing, finances, and other domains. For example, you may discover a client struggling with addiction also experiences chronic back pain. Connecting them to integrated primary and behavioral health services can treat the person. Coordinating care across a spectrum of providers to streamline access to multi-disciplinary treatment and social services. You may refer a client to vocational rehabilitation for job placement assistance while also having them attend counseling and peer support groups. Advocating for resources like housing support, benefits assistance, and counseling using persistence and leverage. For example, by discovering eligibility criteria for Section 8 housing vouchers and persistently contacting local Public Housing Authorities on a client's behalf, you may successfully reduce their rent burden. How Intensive Case Management Differs from Standard Case Management Standard case management coordinates access to services, conducts basic assessments, and offers referrals to address short-term client needs. You carry larger caseloads and rely more on office-based appointments. Services are time-limited before discharging clients. Conversely, intensive case management services deliver ongoing support based on in-depth assessments of diagnoses, abilities, support systems, and individual goals. You build rapport through persistent outreach, meeting clients where they are. Rather than simply referring clients, you directly assist them in obtaining resources. It includes: Arranging financial support Coordinating appointments Providing crisis intervention Teaching life skills Assisting with medication management, transportation, and other needs Intensive case management provides targeted support to clients with complex needs. By taking an individualized, flexible approach you can establish meaningful relationships with clients, set collaborative goals, and connect them to timely services for improved outcomes. Intensive Case Management 101 Intensive case management plays a crucial role in coordinating care for individuals with high needs. By getting familiar with the core principles, components, and practices behind this approach, you'll be ready to implement it skillfully. Intensive Case Management Definition Intensive case management provides comprehensive, community-based support services for clients unable to meet their basic needs independently. It emphasizes outreach, relationship building, and resource coordination by case managers who carry reduced caseloads. It allows you to devote substantial time and customize assistance to improve client functioning. Unlike standard case management, intensive case management delivers services based on individual client goals. It flexibly adapts to provide the level and type of care needed even during crises. Care continues for such clients as long as required to stabilize functioning in real-world settings. By helping clients stabilize and meet basic needs, intensive case management can also reduce recidivism rates and reliance on institutional care over time. Key features setting intensive case management apart include: Smaller caseloads Community-based social services Time-unlimited support Flexible, individualized assistance Emphasis on client preferences and strengths Assertive outreach and relationship building The Role of Intensive Case Management in Providing Targeted Support The intensive case management model is well-suited for individuals struggling with chronic issues like mental illnesses, severe physical health, functional impairment, substance use disorders, homelessness, and medical or social challenges. These clients often cycle through crisis services, needing high-cost institutional care. Intensive case management plays an invaluable role in providing targeted support, including: Conducting comprehensive biopsychosocial assessments evaluating clients' needs and strengths across health, substance use, housing, finances, and other domains. For example, you may discover a client struggling with addiction also experiences chronic back pain. Connecting them to integrated primary and behavioral health services can treat the person. Coordinating care across a spectrum of providers to streamline access to multi-disciplinary treatment and social services. You may refer a client to vocational rehabilitation for job placement assistance while also having them attend counseling and peer support groups. Advocating for resources like housing support, benefits assistance, and counseling using persistence and leverage. For example, by discovering eligibility criteria for Section 8 housing vouchers and persistently contacting local Public Housing Authorities on a client's behalf, you may successfully reduce their rent burden. How Intensive Case Management Differs from Standard Case Management Standard case management coordinates access to services, conducts basic assessments, and offers referrals to address short-term client needs. You carry larger caseloads and rely more on office-based appointments. Services are time-limited before discharging clients. Conversely, intensive case management services deliver ongoing support based on in-depth assessments of diagnoses, abilities, support systems, and individual goals. You build rapport through persistent outreach, meeting clients where they are. Rather than simply referring clients, you directly assist them in obtaining resources. It includes: Arranging financial support Coordinating appointments Providing crisis intervention Teaching life skills Assisting with medication management, transportation, and other needs Intensive case management provides targeted support to clients with complex needs. By taking an individualized, flexible approach you can establish meaningful relationships with clients, set collaborative goals, and connect them to timely services for improved outcomes. Intensive Case Management 101 Intensive case management plays a crucial role in coordinating care for individuals with high needs. By getting familiar with the core principles, components, and practices behind this approach, you'll be ready to implement it skillfully. Intensive Case Management Definition Intensive case management provides comprehensive, community-based support services for clients unable to meet their basic needs independently. It emphasizes outreach, relationship building, and resource coordination by case managers who carry reduced caseloads. It allows you to devote substantial time and customize assistance to improve client functioning. Unlike standard case management, intensive case management delivers services based on individual client goals. It flexibly adapts to provide the level and type of care needed even during crises. Care continues for such clients as long as required to stabilize functioning in real-world settings. By helping clients stabilize and meet basic needs, intensive case management can also reduce recidivism rates and reliance on institutional care over time. Key features setting intensive case management apart include: Smaller caseloads Community-based social services Time-unlimited support Flexible, individualized assistance Emphasis on client preferences and strengths Assertive outreach and relationship building The Role of Intensive Case Management in Providing Targeted Support The intensive case management model is well-suited for individuals struggling with chronic issues like mental illnesses, severe physical health, functional impairment, substance use disorders, homelessness, and medical or social challenges. These clients often cycle through crisis services, needing high-cost institutional care. Intensive case management plays an invaluable role in providing targeted support, including: Conducting comprehensive biopsychosocial assessments evaluating clients' needs and strengths across health, substance use, housing, finances, and other domains. For example, you may discover a client struggling with addiction also experiences chronic back pain. Connecting them to integrated primary and behavioral health services can treat the person. Coordinating care across a spectrum of providers to streamline access to multi-disciplinary treatment and social services. You may refer a client to vocational rehabilitation for job placement assistance while also having them attend counseling and peer support groups. Advocating for resources like housing support, benefits assistance, and counseling using persistence and leverage. For example, by discovering eligibility criteria for Section 8 housing vouchers and persistently contacting local Public Housing Authorities on a client's behalf, you may successfully reduce their rent burden. How Intensive Case Management Differs from Standard Case Management Standard case management coordinates access to services, conducts basic assessments, and offers referrals to address short-term client needs. You carry larger caseloads and rely more on office-based appointments. Services are time-limited before discharging clients. Conversely, intensive case management services deliver ongoing support based on in-depth assessments of diagnoses, abilities, support systems, and individual goals. You build rapport through persistent outreach, meeting clients where they are. Rather than simply referring clients, you directly assist them in obtaining resources. It includes: Arranging financial support Coordinating appointments Providing crisis intervention Teaching life skills Assisting with medication management, transportation, and other needs Intensive case management provides targeted support to clients with complex needs. By taking an individualized, flexible approach you can establish meaningful relationships with clients, set collaborative goals, and connect them to timely services for improved outcomes. Intensive Case Management 101 Intensive case management plays a crucial role in coordinating care for individuals with high needs. By getting familiar with the core principles, components, and practices behind this approach, you'll be ready to implement it skillfully. Intensive Case Management Definition Intensive case management provides comprehensive, community-based support services for clients unable to meet their basic needs independently. It emphasizes outreach, relationship building, and resource coordination by case managers who carry reduced caseloads. It allows you to devote substantial time and customize assistance to improve client functioning. Unlike standard case management, intensive case management delivers services based on individual client goals. It flexibly adapts to provide the level and type of care needed even during crises. Care continues for such clients as long as required to stabilize functioning in real-world settings. By helping clients stabilize and meet basic needs, intensive case management can also reduce recidivism rates and reliance on institutional care over time. Key features setting intensive case management apart include: Smaller caseloads Community-based social services Time-unlimited support Flexible, individualized assistance Emphasis on client preferences and strengths Assertive outreach and relationship building The Role of Intensive Case Management in Providing Targeted Support The intensive case management model is well-suited for individuals struggling with chronic issues like mental illnesses, severe physical health, functional impairment, substance use disorders, homelessness, and medical or social challenges. These clients often cycle through crisis services, needing high-cost institutional care. Intensive case management plays an invaluable role in providing targeted support, including: Conducting comprehensive biopsychosocial assessments evaluating clients' needs and strengths across health, substance use, housing, finances, and other domains. For example, you may discover a client struggling with addiction also experiences chronic back pain. Connecting them to integrated primary and behavioral health services can treat the person. Coordinating care across a spectrum of providers to streamline access to multi-disciplinary treatment and social services. You may refer a client to vocational rehabilitation for job placement assistance while also having them attend counseling and peer support groups. Advocating for resources like housing support, benefits assistance, and counseling using persistence and leverage. For example, by discovering eligibility criteria for Section 8 housing vouchers and persistently contacting local Public Housing Authorities on a client's behalf, you may successfully reduce their rent burden. How Intensive Case Management Differs from Standard Case Management Standard case management coordinates access to services, conducts basic assessments, and offers referrals to address short-term client needs. You carry larger caseloads and rely more on office-based appointments. Services are time-limited before discharging clients. Conversely, intensive case management services deliver ongoing support based on in-depth assessments of diagnoses, abilities, support systems, and individual goals. You build rapport through persistent outreach, meeting clients where they are. Rather than simply referring clients, you directly assist them in obtaining resources. It includes: Arranging financial support Coordinating appointments Providing crisis intervention Teaching life skills Assisting with medication management, transportation, and other needs Intensive case management provides targeted support to clients with complex needs. By taking an individualized, flexible approach you can establish meaningful relationships with clients, set collaborative goals, and connect them to timely services for improved outcomes. Intensive Case Management 101 Intensive case management plays a crucial role in coordinating care for individuals with high needs. By getting familiar with the core principles, components, and practices behind this approach, you'll be ready to implement it skillfully. Intensive Case Management Definition Intensive case management provides comprehensive, community-based support services for clients unable to meet their basic needs independently. It emphasizes outreach, relationship building, and resource coordination by case managers who carry reduced caseloads. It allows you to devote substantial time and customize assistance to improve client functioning. Unlike standard case management, intensive case management delivers services based on individual client goals. It flexibly adapts to provide the level and type of care needed even during crises. Care continues for such clients as long as required to stabilize functioning in real-world settings. By helping clients stabilize and meet basic needs, intensive case management can also reduce recidivism rates and reliance on institutional care over time. Key features setting intensive case management apart include: Smaller caseloads Community-based social services Time-unlimited support Flexible, individualized assistance Emphasis on client preferences and strengths Assertive outreach and relationship building The Role of Intensive Case Management in Providing Targeted Support The intensive case management model is well-suited for individuals struggling with chronic issues like mental illnesses, severe physical health, functional impairment, substance use disorders, homelessness, and medical or social challenges. These clients often cycle through crisis services, needing high-cost institutional care. Intensive case management plays an invaluable role in providing targeted support, including: Conducting comprehensive biopsychosocial assessments evaluating clients' needs and strengths across health, substance use, housing, finances, and other domains. For example, you may discover a client struggling with addiction also experiences chronic back pain. Connecting them to integrated primary and behavioral health services can treat the person. Coordinating care across a spectrum of providers to streamline access to multi-disciplinary treatment and social services. You may refer a client to vocational rehabilitation for job placement assistance while also having them attend counseling and peer support groups. Advocating for resources like housing support, benefits assistance, and counseling using persistence and leverage. For example, by discovering eligibility criteria for Section 8 housing vouchers and persistently contacting local Public Housing Authorities on a client's behalf, you may successfully reduce their rent burden. How Intensive Case Management Differs from Standard Case Management Standard case management coordinates access to services, conducts basic assessments, and offers referrals to address short-term client needs. You carry larger caseloads and rely more on office-based appointments. Services are time-limited before discharging clients. Conversely, intensive case management services deliver ongoing support based on in-depth assessments of diagnoses, abilities, support systems, and individual goals. You build rapport through persistent outreach, meeting clients where they are. Rather than simply referring clients, you directly assist them in obtaining resources. It includes: Arranging financial support Coordinating appointments Providing crisis intervention Teaching life skills Assisting with medication management, transportation, and other needs
by Casebook Editorial Team 11 min read

10 Homeless Case Management Best Practices To Implement

Homeless case managers strategize plans for unhoused individuals and families. The job consists of much more than simply finding a house or shelter. These social workers must be prepared to perform assessments, allocate resources, advocate for clients' needs, and connect them with other service prov...
Homeless case managers strategize plans for unhoused individuals and families. The job consists of much more than simply finding a house or shelter. These social workers must be prepared to perform assessments, allocate resources, advocate for clients' needs, and connect them with other service providers. This requires an organized and personalized approach for every client in your caseload. The following homeless case management best practices will help you determine the most effective approach for each client. The following homeless case management best practices will help you determine the most effective approach for each client. 1. Take the Time To Get To Know Your Clients and Build Trust Targeted case management requires you to understand your clients' needs, strengths, and goals on a personal level. At a base level, this lets you implement the best management models and resources for their circumstances. For example, a family with children and a history of trauma may need a housing solution in a quiet neighborhood near a school. Beyond assessments, a personalized approach helps you build trust. This is critical when working with sensitive populations, as some people may feel uncomfortable following your guidance or giving away their personal information. Getting to know your clients communicates that you take their circumstances seriously. As a result, you can make clients feel safer and motivate them to fulfill their goals. A stronger relationship with clients gives them an easier channel to communicate their concerns or ask for help. 2. Assess and Prioritize Clients' Needs Like other human services, case management for homeless families and individuals must prioritize their needs. This requires you to thoroughly assess and understand your clients, their circumstances, and their available solutions. Unfortunately, case managers often encounter obstacles in allocating resources for unhoused clients. These obstacles include narrow parameters for help, housing market concerns, and other issues. Many case managers begin by searching for federal and state-level resources, though other solutions vary by region. Case management tools can simplify your assessment processes by managing client data, automating your workflow, and developing personalized analytics. These features let you skip time-consuming tasks so you can spend more time assessing their housing details. With all client data in one secure interface, you don't have to worry about missing important details. Additionally, you can access your intake and assessment notes at almost any time and seamlessly transfer them as needed. 3. Develop and Implement a Case Plan With Clients Homeless case management best practices should generally include clients in the decision-making process — after all, you're helping them find their future home. Clients who don't feel they have a choice in their future may feel less motivated to accept help, learn new skills, or reach their care goals. Even with a comprehensive assessment, developing an intensive case management plan without clients' input can cause you to overlook certain needs or safety risks. So, discussing your care goals can help you avoid further issues and build trust with clients for a "true team approach." 4. Coordinate and Collaborate with Other Service Providers Case managers for homeless individuals must allocate appropriate resources and services for each client's unique needs. These solutions must be identified within a Critical Time Intervention (CTI) model to provide clients with shelter as soon as possible. This time sensitivity requires you to have a pre-existing network of service providers with different specializations. This way, you can immediately reach out regarding particular clients rather than wasting time asking for referrals. Some cases will inevitably require additional research, such as for complex mental health concerns. However, homeless case management training and networking will keep you as prepared as you can be. You should also understand the community and government resources available based on clients' types of homelessness. For example, Housing First provides short-term financial assistance to unhoused individuals, but not all clients may be eligible. 5. Provide Support Services To Help Clients Maintain Their Housing An effective case management plan for homeless individuals doesn't end when they've found a home. The factors that caused them to lose their house initially, from poverty to discrimination, may still be active in their lives. This can leave them at risk of being uprooted again. So, your case management plan should also include backup solutions and additional resources to prepare for worst-case scenarios. These support services often vary for each client. Some cases may require you to find employment opportunities or other income resources so they can afford their new living expenses. Other cases may require peer support workers to help clients overcome addiction without impacting other aspects of their lives. Furthermore, a client's first housing solution usually isn't their ideal option. Though you certainly shouldn't become their real estate agent, helping clients find a better house or apartment guarantees all of their needs will be met long-term. Homeless case managers strategize plans for unhoused individuals and families. The job consists of much more than simply finding a house or shelter. These social workers must be prepared to perform assessments, allocate resources, advocate for clients' needs, and connect them with other service providers. This requires an organized and personalized approach for every client in your caseload. The following homeless case management best practices will help you determine the most effective approach for each client. The following homeless case management best practices will help you determine the most effective approach for each client. 1. Take the Time To Get To Know Your Clients and Build Trust Targeted case management requires you to understand your clients' needs, strengths, and goals on a personal level. At a base level, this lets you implement the best management models and resources for their circumstances. For example, a family with children and a history of trauma may need a housing solution in a quiet neighborhood near a school. Beyond assessments, a personalized approach helps you build trust. This is critical when working with sensitive populations, as some people may feel uncomfortable following your guidance or giving away their personal information. Getting to know your clients communicates that you take their circumstances seriously. As a result, you can make clients feel safer and motivate them to fulfill their goals. A stronger relationship with clients gives them an easier channel to communicate their concerns or ask for help. 2. Assess and Prioritize Clients' Needs Like other human services, case management for homeless families and individuals must prioritize their needs. This requires you to thoroughly assess and understand your clients, their circumstances, and their available solutions. Unfortunately, case managers often encounter obstacles in allocating resources for unhoused clients. These obstacles include narrow parameters for help, housing market concerns, and other issues. Many case managers begin by searching for federal and state-level resources, though other solutions vary by region. Case management tools can simplify your assessment processes by managing client data, automating your workflow, and developing personalized analytics. These features let you skip time-consuming tasks so you can spend more time assessing their housing details. With all client data in one secure interface, you don't have to worry about missing important details. Additionally, you can access your intake and assessment notes at almost any time and seamlessly transfer them as needed. 3. Develop and Implement a Case Plan With Clients Homeless case management best practices should generally include clients in the decision-making process — after all, you're helping them find their future home. Clients who don't feel they have a choice in their future may feel less motivated to accept help, learn new skills, or reach their care goals. Even with a comprehensive assessment, developing an intensive case management plan without clients' input can cause you to overlook certain needs or safety risks. So, discussing your care goals can help you avoid further issues and build trust with clients for a "true team approach." 4. Coordinate and Collaborate with Other Service Providers Case managers for homeless individuals must allocate appropriate resources and services for each client's unique needs. These solutions must be identified within a Critical Time Intervention (CTI) model to provide clients with shelter as soon as possible. This time sensitivity requires you to have a pre-existing network of service providers with different specializations. This way, you can immediately reach out regarding particular clients rather than wasting time asking for referrals. Some cases will inevitably require additional research, such as for complex mental health concerns. However, homeless case management training and networking will keep you as prepared as you can be. You should also understand the community and government resources available based on clients' types of homelessness. For example, Housing First provides short-term financial assistance to unhoused individuals, but not all clients may be eligible. 5. Provide Support Services To Help Clients Maintain Their Housing An effective case management plan for homeless individuals doesn't end when they've found a home. The factors that caused them to lose their house initially, from poverty to discrimination, may still be active in their lives. This can leave them at risk of being uprooted again. So, your case management plan should also include backup solutions and additional resources to prepare for worst-case scenarios. These support services often vary for each client. Some cases may require you to find employment opportunities or other income resources so they can afford their new living expenses. Other cases may require peer support workers to help clients overcome addiction without impacting other aspects of their lives. Furthermore, a client's first housing solution usually isn't their ideal option. Though you certainly shouldn't become their real estate agent, helping clients find a better house or apartment guarantees all of their needs will be met long-term. Homeless case managers strategize plans for unhoused individuals and families. The job consists of much more than simply finding a house or shelter. These social workers must be prepared to perform assessments, allocate resources, advocate for clients' needs, and connect them with other service providers. This requires an organized and personalized approach for every client in your caseload. The following homeless case management best practices will help you determine the most effective approach for each client. The following homeless case management best practices will help you determine the most effective approach for each client. 1. Take the Time To Get To Know Your Clients and Build Trust Targeted case management requires you to understand your clients' needs, strengths, and goals on a personal level. At a base level, this lets you implement the best management models and resources for their circumstances. For example, a family with children and a history of trauma may need a housing solution in a quiet neighborhood near a school. Beyond assessments, a personalized approach helps you build trust. This is critical when working with sensitive populations, as some people may feel uncomfortable following your guidance or giving away their personal information. Getting to know your clients communicates that you take their circumstances seriously. As a result, you can make clients feel safer and motivate them to fulfill their goals. A stronger relationship with clients gives them an easier channel to communicate their concerns or ask for help. 2. Assess and Prioritize Clients' Needs Like other human services, case management for homeless families and individuals must prioritize their needs. This requires you to thoroughly assess and understand your clients, their circumstances, and their available solutions. Unfortunately, case managers often encounter obstacles in allocating resources for unhoused clients. These obstacles include narrow parameters for help, housing market concerns, and other issues. Many case managers begin by searching for federal and state-level resources, though other solutions vary by region. Case management tools can simplify your assessment processes by managing client data, automating your workflow, and developing personalized analytics. These features let you skip time-consuming tasks so you can spend more time assessing their housing details. With all client data in one secure interface, you don't have to worry about missing important details. Additionally, you can access your intake and assessment notes at almost any time and seamlessly transfer them as needed. 3. Develop and Implement a Case Plan With Clients Homeless case management best practices should generally include clients in the decision-making process — after all, you're helping them find their future home. Clients who don't feel they have a choice in their future may feel less motivated to accept help, learn new skills, or reach their care goals. Even with a comprehensive assessment, developing an intensive case management plan without clients' input can cause you to overlook certain needs or safety risks. So, discussing your care goals can help you avoid further issues and build trust with clients for a "true team approach." 4. Coordinate and Collaborate with Other Service Providers Case managers for homeless individuals must allocate appropriate resources and services for each client's unique needs. These solutions must be identified within a Critical Time Intervention (CTI) model to provide clients with shelter as soon as possible. This time sensitivity requires you to have a pre-existing network of service providers with different specializations. This way, you can immediately reach out regarding particular clients rather than wasting time asking for referrals. Some cases will inevitably require additional research, such as for complex mental health concerns. However, homeless case management training and networking will keep you as prepared as you can be. You should also understand the community and government resources available based on clients' types of homelessness. For example, Housing First provides short-term financial assistance to unhoused individuals, but not all clients may be eligible. 5. Provide Support Services To Help Clients Maintain Their Housing An effective case management plan for homeless individuals doesn't end when they've found a home. The factors that caused them to lose their house initially, from poverty to discrimination, may still be active in their lives. This can leave them at risk of being uprooted again. So, your case management plan should also include backup solutions and additional resources to prepare for worst-case scenarios. These support services often vary for each client. Some cases may require you to find employment opportunities or other income resources so they can afford their new living expenses. Other cases may require peer support workers to help clients overcome addiction without impacting other aspects of their lives. Furthermore, a client's first housing solution usually isn't their ideal option. Though you certainly shouldn't become their real estate agent, helping clients find a better house or apartment guarantees all of their needs will be met long-term. Homeless case managers strategize plans for unhoused individuals and families. The job consists of much more than simply finding a house or shelter. These social workers must be prepared to perform assessments, allocate resources, advocate for clients' needs, and connect them with other service providers. This requires an organized and personalized approach for every client in your caseload. The following homeless case management best practices will help you determine the most effective approach for each client. The following homeless case management best practices will help you determine the most effective approach for each client. 1. Take the Time To Get To Know Your Clients and Build Trust Targeted case management requires you to understand your clients' needs, strengths, and goals on a personal level. At a base level, this lets you implement the best management models and resources for their circumstances. For example, a family with children and a history of trauma may need a housing solution in a quiet neighborhood near a school. Beyond assessments, a personalized approach helps you build trust. This is critical when working with sensitive populations, as some people may feel uncomfortable following your guidance or giving away their personal information. Getting to know your clients communicates that you take their circumstances seriously. As a result, you can make clients feel safer and motivate them to fulfill their goals. A stronger relationship with clients gives them an easier channel to communicate their concerns or ask for help. 2. Assess and Prioritize Clients' Needs Like other human services, case management for homeless families and individuals must prioritize their needs. This requires you to thoroughly assess and understand your clients, their circumstances, and their available solutions. Unfortunately, case managers often encounter obstacles in allocating resources for unhoused clients. These obstacles include narrow parameters for help, housing market concerns, and other issues. Many case managers begin by searching for federal and state-level resources, though other solutions vary by region. Case management tools can simplify your assessment processes by managing client data, automating your workflow, and developing personalized analytics. These features let you skip time-consuming tasks so you can spend more time assessing their housing details. With all client data in one secure interface, you don't have to worry about missing important details. Additionally, you can access your intake and assessment notes at almost any time and seamlessly transfer them as needed. 3. Develop and Implement a Case Plan With Clients Homeless case management best practices should generally include clients in the decision-making process — after all, you're helping them find their future home. Clients who don't feel they have a choice in their future may feel less motivated to accept help, learn new skills, or reach their care goals. Even with a comprehensive assessment, developing an intensive case management plan without clients' input can cause you to overlook certain needs or safety risks. So, discussing your care goals can help you avoid further issues and build trust with clients for a "true team approach." 4. Coordinate and Collaborate with Other Service Providers Case managers for homeless individuals must allocate appropriate resources and services for each client's unique needs. These solutions must be identified within a Critical Time Intervention (CTI) model to provide clients with shelter as soon as possible. This time sensitivity requires you to have a pre-existing network of service providers with different specializations. This way, you can immediately reach out regarding particular clients rather than wasting time asking for referrals. Some cases will inevitably require additional research, such as for complex mental health concerns. However, homeless case management training and networking will keep you as prepared as you can be. You should also understand the community and government resources available based on clients' types of homelessness. For example, Housing First provides short-term financial assistance to unhoused individuals, but not all clients may be eligible. 5. Provide Support Services To Help Clients Maintain Their Housing An effective case management plan for homeless individuals doesn't end when they've found a home. The factors that caused them to lose their house initially, from poverty to discrimination, may still be active in their lives. This can leave them at risk of being uprooted again. So, your case management plan should also include backup solutions and additional resources to prepare for worst-case scenarios. These support services often vary for each client. Some cases may require you to find employment opportunities or other income resources so they can afford their new living expenses. Other cases may require peer support workers to help clients overcome addiction without impacting other aspects of their lives. Furthermore, a client's first housing solution usually isn't their ideal option. Though you certainly shouldn't become their real estate agent, helping clients find a better house or apartment guarantees all of their needs will be met long-term. Homeless case managers strategize plans for unhoused individuals and families. The job consists of much more than simply finding a house or shelter. These social workers must be prepared to perform assessments, allocate resources, advocate for clients' needs, and connect them with other service providers. This requires an organized and personalized approach for every client in your caseload. The following homeless case management best practices will help you determine the most effective approach for each client. The following homeless case management best practices will help you determine the most effective approach for each client. 1. Take the Time To Get To Know Your Clients and Build Trust Targeted case management requires you to understand your clients' needs, strengths, and goals on a personal level. At a base level, this lets you implement the best management models and resources for their circumstances. For example, a family with children and a history of trauma may need a housing solution in a quiet neighborhood near a school. Beyond assessments, a personalized approach helps you build trust. This is critical when working with sensitive populations, as some people may feel uncomfortable following your guidance or giving away their personal information. Getting to know your clients communicates that you take their circumstances seriously. As a result, you can make clients feel safer and motivate them to fulfill their goals. A stronger relationship with clients gives them an easier channel to communicate their concerns or ask for help. 2. Assess and Prioritize Clients' Needs Like other human services, case management for homeless families and individuals must prioritize their needs. This requires you to thoroughly assess and understand your clients, their circumstances, and their available solutions. Unfortunately, case managers often encounter obstacles in allocating resources for unhoused clients. These obstacles include narrow parameters for help, housing market concerns, and other issues. Many case managers begin by searching for federal and state-level resources, though other solutions vary by region. Case management tools can simplify your assessment processes by managing client data, automating your workflow, and developing personalized analytics. These features let you skip time-consuming tasks so you can spend more time assessing their housing details. With all client data in one secure interface, you don't have to worry about missing important details. Additionally, you can access your intake and assessment notes at almost any time and seamlessly transfer them as needed. 3. Develop and Implement a Case Plan With Clients Homeless case management best practices should generally include clients in the decision-making process — after all, you're helping them find their future home. Clients who don't feel they have a choice in their future may feel less motivated to accept help, learn new skills, or reach their care goals. Even with a comprehensive assessment, developing an intensive case management plan without clients' input can cause you to overlook certain needs or safety risks. So, discussing your care goals can help you avoid further issues and build trust with clients for a "true team approach." 4. Coordinate and Collaborate with Other Service Providers Case managers for homeless individuals must allocate appropriate resources and services for each client's unique needs. These solutions must be identified within a Critical Time Intervention (CTI) model to provide clients with shelter as soon as possible. This time sensitivity requires you to have a pre-existing network of service providers with different specializations. This way, you can immediately reach out regarding particular clients rather than wasting time asking for referrals. Some cases will inevitably require additional research, such as for complex mental health concerns. However, homeless case management training and networking will keep you as prepared as you can be. You should also understand the community and government resources available based on clients' types of homelessness. For example, Housing First provides short-term financial assistance to unhoused individuals, but not all clients may be eligible. 5. Provide Support Services To Help Clients Maintain Their Housing An effective case management plan for homeless individuals doesn't end when they've found a home. The factors that caused them to lose their house initially, from poverty to discrimination, may still be active in their lives. This can leave them at risk of being uprooted again. So, your case management plan should also include backup solutions and additional resources to prepare for worst-case scenarios. These support services often vary for each client. Some cases may require you to find employment opportunities or other income resources so they can afford their new living expenses. Other cases may require peer support workers to help clients overcome addiction without impacting other aspects of their lives. Furthermore, a client's first housing solution usually isn't their ideal option. Though you certainly shouldn't become their real estate agent, helping clients find a better house or apartment guarantees all of their needs will be met long-term. Homeless case managers strategize plans for unhoused individuals and families. The job consists of much more than simply finding a house or shelter. These social workers must be prepared to perform assessments, allocate resources, advocate for clients' needs, and connect them with other service providers. This requires an organized and personalized approach for every client in your caseload. The following homeless case management best practices will help you determine the most effective approach for each client. The following homeless case management best practices will help you determine the most effective approach for each client. 1. Take the Time To Get To Know Your Clients and Build Trust Targeted case management requires you to understand your clients' needs, strengths, and goals on a personal level. At a base level, this lets you implement the best management models and resources for their circumstances. For example, a family with children and a history of trauma may need a housing solution in a quiet neighborhood near a school. Beyond assessments, a personalized approach helps you build trust. This is critical when working with sensitive populations, as some people may feel uncomfortable following your guidance or giving away their personal information. Getting to know your clients communicates that you take their circumstances seriously. As a result, you can make clients feel safer and motivate them to fulfill their goals. A stronger relationship with clients gives them an easier channel to communicate their concerns or ask for help. 2. Assess and Prioritize Clients' Needs Like other human services, case management for homeless families and individuals must prioritize their needs. This requires you to thoroughly assess and understand your clients, their circumstances, and their available solutions. Unfortunately, case managers often encounter obstacles in allocating resources for unhoused clients. These obstacles include narrow parameters for help, housing market concerns, and other issues. Many case managers begin by searching for federal and state-level resources, though other solutions vary by region. Case management tools can simplify your assessment processes by managing client data, automating your workflow, and developing personalized analytics. These features let you skip time-consuming tasks so you can spend more time assessing their housing details. With all client data in one secure interface, you don't have to worry about missing important details. Additionally, you can access your intake and assessment notes at almost any time and seamlessly transfer them as needed. 3. Develop and Implement a Case Plan With Clients Homeless case management best practices should generally include clients in the decision-making process — after all, you're helping them find their future home. Clients who don't feel they have a choice in their future may feel less motivated to accept help, learn new skills, or reach their care goals. Even with a comprehensive assessment, developing an intensive case management plan without clients' input can cause you to overlook certain needs or safety risks. So, discussing your care goals can help you avoid further issues and build trust with clients for a "true team approach." 4. Coordinate and Collaborate with Other Service Providers Case managers for homeless individuals must allocate appropriate resources and services for each client's unique needs. These solutions must be identified within a Critical Time Intervention (CTI) model to provide clients with shelter as soon as possible. This time sensitivity requires you to have a pre-existing network of service providers with different specializations. This way, you can immediately reach out regarding particular clients rather than wasting time asking for referrals. Some cases will inevitably require additional research, such as for complex mental health concerns. However, homeless case management training and networking will keep you as prepared as you can be. You should also understand the community and government resources available based on clients' types of homelessness. For example, Housing First provides short-term financial assistance to unhoused individuals, but not all clients may be eligible. 5. Provide Support Services To Help Clients Maintain Their Housing An effective case management plan for homeless individuals doesn't end when they've found a home. The factors that caused them to lose their house initially, from poverty to discrimination, may still be active in their lives. This can leave them at risk of being uprooted again. So, your case management plan should also include backup solutions and additional resources to prepare for worst-case scenarios. These support services often vary for each client. Some cases may require you to find employment opportunities or other income resources so they can afford their new living expenses. Other cases may require peer support workers to help clients overcome addiction without impacting other aspects of their lives. Furthermore, a client's first housing solution usually isn't their ideal option. Though you certainly shouldn't become their real estate agent, helping clients find a better house or apartment guarantees all of their needs will be met long-term. Homeless case managers strategize plans for unhoused individuals and families. The job consists of much more than simply finding a house or shelter. These social workers must be prepared to perform assessments, allocate resources, advocate for clients' needs, and connect them with other service providers. This requires an organized and personalized approach for every client in your caseload. The following homeless case management best practices will help you determine the most effective approach for each client. The following homeless case management best practices will help you determine the most effective approach for each client. 1. Take the Time To Get To Know Your Clients and Build Trust Targeted case management requires you to understand your clients' needs, strengths, and goals on a personal level. At a base level, this lets you implement the best management models and resources for their circumstances. For example, a family with children and a history of trauma may need a housing solution in a quiet neighborhood near a school. Beyond assessments, a personalized approach helps you build trust. This is critical when working with sensitive populations, as some people may feel uncomfortable following your guidance or giving away their personal information. Getting to know your clients communicates that you take their circumstances seriously. As a result, you can make clients feel safer and motivate them to fulfill their goals. A stronger relationship with clients gives them an easier channel to communicate their concerns or ask for help. 2. Assess and Prioritize Clients' Needs Like other human services, case management for homeless families and individuals must prioritize their needs. This requires you to thoroughly assess and understand your clients, their circumstances, and their available solutions. Unfortunately, case managers often encounter obstacles in allocating resources for unhoused clients. These obstacles include narrow parameters for help, housing market concerns, and other issues. Many case managers begin by searching for federal and state-level resources, though other solutions vary by region. Case management tools can simplify your assessment processes by managing client data, automating your workflow, and developing personalized analytics. These features let you skip time-consuming tasks so you can spend more time assessing their housing details. With all client data in one secure interface, you don't have to worry about missing important details. Additionally, you can access your intake and assessment notes at almost any time and seamlessly transfer them as needed. 3. Develop and Implement a Case Plan With Clients Homeless case management best practices should generally include clients in the decision-making process — after all, you're helping them find their future home. Clients who don't feel they have a choice in their future may feel less motivated to accept help, learn new skills, or reach their care goals. Even with a comprehensive assessment, developing an intensive case management plan without clients' input can cause you to overlook certain needs or safety risks. So, discussing your care goals can help you avoid further issues and build trust with clients for a "true team approach." 4. Coordinate and Collaborate with Other Service Providers Case managers for homeless individuals must allocate appropriate resources and services for each client's unique needs. These solutions must be identified within a Critical Time Intervention (CTI) model to provide clients with shelter as soon as possible. This time sensitivity requires you to have a pre-existing network of service providers with different specializations. This way, you can immediately reach out regarding particular clients rather than wasting time asking for referrals. Some cases will inevitably require additional research, such as for complex mental health concerns. However, homeless case management training and networking will keep you as prepared as you can be. You should also understand the community and government resources available based on clients' types of homelessness. For example, Housing First provides short-term financial assistance to unhoused individuals, but not all clients may be eligible. 5. Provide Support Services To Help Clients Maintain Their Housing An effective case management plan for homeless individuals doesn't end when they've found a home. The factors that caused them to lose their house initially, from poverty to discrimination, may still be active in their lives. This can leave them at risk of being uprooted again. So, your case management plan should also include backup solutions and additional resources to prepare for worst-case scenarios. These support services often vary for each client. Some cases may require you to find employment opportunities or other income resources so they can afford their new living expenses. Other cases may require peer support workers to help clients overcome addiction without impacting other aspects of their lives. Furthermore, a client's first housing solution usually isn't their ideal option. Though you certainly shouldn't become their real estate agent, helping clients find a better house or apartment guarantees all of their needs will be met long-term. Homeless case managers strategize plans for unhoused individuals and families. The job consists of much more than simply finding a house or shelter. These social workers must be prepared to perform assessments, allocate resources, advocate for clients' needs, and connect them with other service providers. This requires an organized and personalized approach for every client in your caseload. The following homeless case management best practices will help you determine the most effective approach for each client. The following homeless case management best practices will help you determine the most effective approach for each client. 1. Take the Time To Get To Know Your Clients and Build Trust Targeted case management requires you to understand your clients' needs, strengths, and goals on a personal level. At a base level, this lets you implement the best management models and resources for their circumstances. For example, a family with children and a history of trauma may need a housing solution in a quiet neighborhood near a school. Beyond assessments, a personalized approach helps you build trust. This is critical when working with sensitive populations, as some people may feel uncomfortable following your guidance or giving away their personal information. Getting to know your clients communicates that you take their circumstances seriously. As a result, you can make clients feel safer and motivate them to fulfill their goals. A stronger relationship with clients gives them an easier channel to communicate their concerns or ask for help. 2. Assess and Prioritize Clients' Needs Like other human services, case management for homeless families and individuals must prioritize their needs. This requires you to thoroughly assess and understand your clients, their circumstances, and their available solutions. Unfortunately, case managers often encounter obstacles in allocating resources for unhoused clients. These obstacles include narrow parameters for help, housing market concerns, and other issues. Many case managers begin by searching for federal and state-level resources, though other solutions vary by region. Case management tools can simplify your assessment processes by managing client data, automating your workflow, and developing personalized analytics. These features let you skip time-consuming tasks so you can spend more time assessing their housing details. With all client data in one secure interface, you don't have to worry about missing important details. Additionally, you can access your intake and assessment notes at almost any time and seamlessly transfer them as needed. 3. Develop and Implement a Case Plan With Clients Homeless case management best practices should generally include clients in the decision-making process — after all, you're helping them find their future home. Clients who don't feel they have a choice in their future may feel less motivated to accept help, learn new skills, or reach their care goals. Even with a comprehensive assessment, developing an intensive case management plan without clients' input can cause you to overlook certain needs or safety risks. So, discussing your care goals can help you avoid further issues and build trust with clients for a "true team approach." 4. Coordinate and Collaborate with Other Service Providers Case managers for homeless individuals must allocate appropriate resources and services for each client's unique needs. These solutions must be identified within a Critical Time Intervention (CTI) model to provide clients with shelter as soon as possible. This time sensitivity requires you to have a pre-existing network of service providers with different specializations. This way, you can immediately reach out regarding particular clients rather than wasting time asking for referrals. Some cases will inevitably require additional research, such as for complex mental health concerns. However, homeless case management training and networking will keep you as prepared as you can be. You should also understand the community and government resources available based on clients' types of homelessness. For example, Housing First provides short-term financial assistance to unhoused individuals, but not all clients may be eligible. 5. Provide Support Services To Help Clients Maintain Their Housing An effective case management plan for homeless individuals doesn't end when they've found a home. The factors that caused them to lose their house initially, from poverty to discrimination, may still be active in their lives. This can leave them at risk of being uprooted again. So, your case management plan should also include backup solutions and additional resources to prepare for worst-case scenarios. These support services often vary for each client. Some cases may require you to find employment opportunities or other income resources so they can afford their new living expenses. Other cases may require peer support workers to help clients overcome addiction without impacting other aspects of their lives. Furthermore, a client's first housing solution usually isn't their ideal option. Though you certainly shouldn't become their real estate agent, helping clients find a better house or apartment guarantees all of their needs will be met long-term. Homeless case managers strategize plans for unhoused individuals and families. The job consists of much more than simply finding a house or shelter. These social workers must be prepared to perform assessments, allocate resources, advocate for clients' needs, and connect them with other service providers. This requires an organized and personalized approach for every client in your caseload. The following homeless case management best practices will help you determine the most effective approach for each client. The following homeless case management best practices will help you determine the most effective approach for each client. 1. Take the Time To Get To Know Your Clients and Build Trust Targeted case management requires you to understand your clients' needs, strengths, and goals on a personal level. At a base level, this lets you implement the best management models and resources for their circumstances. For example, a family with children and a history of trauma may need a housing solution in a quiet neighborhood near a school. Beyond assessments, a personalized approach helps you build trust. This is critical when working with sensitive populations, as some people may feel uncomfortable following your guidance or giving away their personal information. Getting to know your clients communicates that you take their circumstances seriously. As a result, you can make clients feel safer and motivate them to fulfill their goals. A stronger relationship with clients gives them an easier channel to communicate their concerns or ask for help. 2. Assess and Prioritize Clients' Needs Like other human services, case management for homeless families and individuals must prioritize their needs. This requires you to thoroughly assess and understand your clients, their circumstances, and their available solutions. Unfortunately, case managers often encounter obstacles in allocating resources for unhoused clients. These obstacles include narrow parameters for help, housing market concerns, and other issues. Many case managers begin by searching for federal and state-level resources, though other solutions vary by region. Case management tools can simplify your assessment processes by managing client data, automating your workflow, and developing personalized analytics. These features let you skip time-consuming tasks so you can spend more time assessing their housing details. With all client data in one secure interface, you don't have to worry about missing important details. Additionally, you can access your intake and assessment notes at almost any time and seamlessly transfer them as needed. 3. Develop and Implement a Case Plan With Clients Homeless case management best practices should generally include clients in the decision-making process — after all, you're helping them find their future home. Clients who don't feel they have a choice in their future may feel less motivated to accept help, learn new skills, or reach their care goals. Even with a comprehensive assessment, developing an intensive case management plan without clients' input can cause you to overlook certain needs or safety risks. So, discussing your care goals can help you avoid further issues and build trust with clients for a "true team approach." 4. Coordinate and Collaborate with Other Service Providers Case managers for homeless individuals must allocate appropriate resources and services for each client's unique needs. These solutions must be identified within a Critical Time Intervention (CTI) model to provide clients with shelter as soon as possible. This time sensitivity requires you to have a pre-existing network of service providers with different specializations. This way, you can immediately reach out regarding particular clients rather than wasting time asking for referrals. Some cases will inevitably require additional research, such as for complex mental health concerns. However, homeless case management training and networking will keep you as prepared as you can be. You should also understand the community and government resources available based on clients' types of homelessness. For example, Housing First provides short-term financial assistance to unhoused individuals, but not all clients may be eligible. 5. Provide Support Services To Help Clients Maintain Their Housing An effective case management plan for homeless individuals doesn't end when they've found a home. The factors that caused them to lose their house initially, from poverty to discrimination, may still be active in their lives. This can leave them at risk of being uprooted again. So, your case management plan should also include backup solutions and additional resources to prepare for worst-case scenarios. These support services often vary for each client. Some cases may require you to find employment opportunities or other income resources so they can afford their new living expenses. Other cases may require peer support workers to help clients overcome addiction without impacting other aspects of their lives. Furthermore, a client's first housing solution usually isn't their ideal option. Though you certainly shouldn't become their real estate agent, helping clients find a better house or apartment guarantees all of their needs will be met long-term. Homeless case managers strategize plans for unhoused individuals and families. The job consists of much more than simply finding a house or shelter. These social workers must be prepared to perform assessments, allocate resources, advocate for clients' needs, and connect them with other service providers. This requires an organized and personalized approach for every client in your caseload. The following homeless case management best practices will help you determine the most effective approach for each client. The following homeless case management best practices will help you determine the most effective approach for each client. 1. Take the Time To Get To Know Your Clients and Build Trust Targeted case management requires you to understand your clients' needs, strengths, and goals on a personal level. At a base level, this lets you implement the best management models and resources for their circumstances. For example, a family with children and a history of trauma may need a housing solution in a quiet neighborhood near a school. Beyond assessments, a personalized approach helps you build trust. This is critical when working with sensitive populations, as some people may feel uncomfortable following your guidance or giving away their personal information. Getting to know your clients communicates that you take their circumstances seriously. As a result, you can make clients feel safer and motivate them to fulfill their goals. A stronger relationship with clients gives them an easier channel to communicate their concerns or ask for help. 2. Assess and Prioritize Clients' Needs Like other human services, case management for homeless families and individuals must prioritize their needs. This requires you to thoroughly assess and understand your clients, their circumstances, and their available solutions. Unfortunately, case managers often encounter obstacles in allocating resources for unhoused clients. These obstacles include narrow parameters for help, housing market concerns, and other issues. Many case managers begin by searching for federal and state-level resources, though other solutions vary by region. Case management tools can simplify your assessment processes by managing client data, automating your workflow, and developing personalized analytics. These features let you skip time-consuming tasks so you can spend more time assessing their housing details. With all client data in one secure interface, you don't have to worry about missing important details. Additionally, you can access your intake and assessment notes at almost any time and seamlessly transfer them as needed. 3. Develop and Implement a Case Plan With Clients Homeless case management best practices should generally include clients in the decision-making process — after all, you're helping them find their future home. Clients who don't feel they have a choice in their future may feel less motivated to accept help, learn new skills, or reach their care goals. Even with a comprehensive assessment, developing an intensive case management plan without clients' input can cause you to overlook certain needs or safety risks. So, discussing your care goals can help you avoid further issues and build trust with clients for a "true team approach." 4. Coordinate and Collaborate with Other Service Providers Case managers for homeless individuals must allocate appropriate resources and services for each client's unique needs. These solutions must be identified within a Critical Time Intervention (CTI) model to provide clients with shelter as soon as possible. This time sensitivity requires you to have a pre-existing network of service providers with different specializations. This way, you can immediately reach out regarding particular clients rather than wasting time asking for referrals. Some cases will inevitably require additional research, such as for complex mental health concerns. However, homeless case management training and networking will keep you as prepared as you can be. You should also understand the community and government resources available based on clients' types of homelessness. For example, Housing First provides short-term financial assistance to unhoused individuals, but not all clients may be eligible. 5. Provide Support Services To Help Clients Maintain Their Housing An effective case management plan for homeless individuals doesn't end when they've found a home. The factors that caused them to lose their house initially, from poverty to discrimination, may still be active in their lives. This can leave them at risk of being uprooted again. So, your case management plan should also include backup solutions and additional resources to prepare for worst-case scenarios. These support services often vary for each client. Some cases may require you to find employment opportunities or other income resources so they can afford their new living expenses. Other cases may require peer support workers to help clients overcome addiction without impacting other aspects of their lives. Furthermore, a client's first housing solution usually isn't their ideal option. Though you certainly shouldn't become their real estate agent, helping clients find a better house or apartment guarantees all of their needs will be met long-term.
by Casebook Editorial Team 16 min read

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