Using Casebook's API to Connect your Human Services Technology

Posted on September 20, 2022 by Patrick Stewart

Using Casebook's API to Connect your Human Services Technology

With human services and case work playing such a large role in community programs and impacting the lives or countless of individuals and families, one would imagine that funds to grow and improve such efforts are made readily available. Moreover, with the superabundance of new technology and software that is shaping our every day, it would not be a far leap to assume that technology innovations to tackle and fix these fundamental human challenges would be abundant.

However, the funding and technology to drive forward social change is far less frequent and technology more outdated than many other industries.

Furthermore, some of the greatest benefits of the tools at our disposal nowadays are realized only when multiple, specialized applications are able to share information with another. Having worked with several Fortune 500 companies on their IT infrastructure, it was not uncommon to see dozens of business critical systems, and many more dozens of supplemental systems across their environment. The critical aspect needed to allow workers within the organization to efficiently execute the organizations objective without being loaded down with administrative tasks, was the dozens or hundreds of systems' ability to share information.

Every great person is often made up of the support of the network of people they are surrounded by. So too, does the quality of the IT landscape of your organization and interoperability determine how much time employees and volunteers spend with administrative tasks and the communication of information that could happen automatically.

In Practice

While our origins are in foster and adoption care, the need to capture an individuals journey with details about services, interactions, and considerations that are made along the way are key to most human services organizations. Beyond having the basic data entry components needed for case management, Casebook PBC offers a framework and structure to capturing details about your organizations journey with the clients, communities, and partner providers you serve. As such, much of the data needed for supporting operations, whether financial data, client’s information, or organization level information, is already present and updated naturally as the system is used. With the data already present in each of Casebook’s business applications during day to day operations, contributory activities performed in specialized and mandated systems won’t require special processes to first obtain the necessary data.

By configuring and customizing Casebook’s platform to align and guide your organization's core activities, we have seen significant reductions in data entry time, duplication of information and efforts, and a renewed ability to increase the time spent with the chore mission in your community.

Casebook’s API First Methodology

Casebook is built with API first in mind, resulting in all of the fields that are used in the web based service to be available for integration.

Some benefits of our API infrastructure:

  • Mobile friendly: JSON web tokens are mobile friendly and viewable via all common browsers

  • Secure: with Oauth authentication, working with personal information and HIPAA compliant system retains encryption of information in transit and at rest

  • One time set up: as Casebook is web-based, set up is only required once

  • Efficient Implementation: with our Developer Documentation available in Swaggerhub, the information needed to begin implementing Casebook with your system are readily available

  • Great performance: due to the low payload requirements for individual requests, information is quickly queried and pushed without leaving a large impact on overall operations

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