Casebook PBC Best Practices Technology

Features & Benefits: Helping the Helpers with Casebook Technology

After about a decade of working in public safety, I would get frustrated when our radio and software vendors would claim to be “saving lives.” These technologies were instrumental in the process of saving lives, but the radios and software weren’t risking their...

Mobility Casebook PBC Best Practices Technology

Increasing Productivity With Casebook

A Home For Your Data Casebook’s software allows human service providers and other agencies the opportunity to take the documentation that you have and organize it onto our platform so that it may be available at all times. Many software solution platforms also...

Mobility Casebook PBC Best Practices Technology

Dynamic Fields

When you work in social services, using the right language is essential. Even if you’ve been in the same field for a few years, changing jobs might involve memorizing completely different sets of terms than the ones you’re used to, even for the same situation. Two...

Casebook PBC Best Practices Compliance Technology cb Reporting

cb Reporting: Data That Matters

Evaluation, reporting, and data management are a necessary part of life in the social services field. Funders want to measure the impact of their donations, licensing agencies need to ensure professional standards are met, and managers need to track staff and...

Best Practices Anti-Recidivism

From Reentry to Stability: Preventing Recidivism

People released from all types of detention may not be prepared fully to reenter society. They will transition from a life in which they had few choices to one in which they will have much greater control over their decisions. Many public resources bar...

Best Practices Anti-Recidivism

Reduce Recidivism with the Right Assessment Tools

Inmates in any kind of detention may experience a wide range of emotions about their release. After only one year of incarceration they may already have lost their sense of how to cope with the outside world. They often face confusion and anxiety about what life...

Best Practices Children & Families Education

Keep Children On Track and In School

Teachers face a challenge to keep children focused on their lesson plans. For some, the student's needs exceed their expertise, time for individual attention, or the resources and support to help children with special needs. That’s where you come in. Wraparound...

Best Practices Homelessness DV

Pave the Way Home: Collaborations for Safe Housing and Survivor Services

Survivors like Laura get caught in the intersection between homelessness and domestic violence, a situation you see every day in your work as a victim advocate and service provider. You see survivors escape, only to end up on the street.  Your job is to find...

Best Practices Homelessness Affordable Housing

Is Your Client Homeless Enough?

You might be one of those people who think a family is homeless just because it doesn’t have a place to live. Technically you are correct, but that doesn’t mean the family is eligible for housing for homeless people. The U.S. Department of Housing and Urban...

Homelessness Affordable Housing

Rent Agreement Negotiation Resources

Do you have clients who are behind on their rent and at risk of eviction?

Best Practices Homelessness Affordable Housing

Papering Your Way to Housing

Emergency assistance to help people with unpaid rent and utilities is on its way; this article reviews how you can help clients gather information for their applications. 

Best Practices Fundraising

Are You Missing Out on Donors?

It’s difficult for some charities to ask for donations. They don’t have a history of it, they are shy about asking for money or maybe they don’t have the staff or board members with the right skills. Take heart! If your agency needs a strategy to build a donor...

Foster Care Best Practices Children & Families

How Collaborations Can Help You Improve Outcomes

For the vast majority of teenagers turning into adults, turning 21 represents a time of wonder and excitement. This is a time of planning for the future that includes job training, college applications and attendance, and learning practical skills. However, for...

Homelessness Affordable Housing

Preventing A Wave of Homelessness: Tenant Rights and Rent Moratorium 2021

Renters in financial distress are facing a loss of housing in calamitous numbers. You and your clients may be confused and frustrated with programs that are supposed to prevent peoples’ loss of housing. Take heart. There is a lot happening behind the scenes to...


Apprenticeships: Bridging the Gap Between the Old and New Economy

For non-profits and social service organizations working in the career training and workforce development space, offering apprenticeship programs is a great way to ensure that entry-level workers and career changers alike can overcome the pressing challenges of...

Casebook PBC Security Technology

Casebook Security: Passwords, Permissions & Encryption

Everyone has personal information that can't get into the wrong hands. Whether you're in child welfare, workforce development, foster care, community services or any area helping others, working in the social services sector means the most sensitive parts of their...

Foster Care Best Practices

Transitioning Out of Foster Care and Into Opportunity

How to best serve the needs of youth aging out of foster care? The law may believe they’re old enough for independent living, but in reality the barriers to doing so can feel insurmountable. It’s a challenging question for even the most seasoned child welfare...

Foster Care Child Welfare Children & Families

How a Plastic Garbage Bag Became the Unofficial Luggage of Foster Care

It was a scene that I would see play out time and time again during my 13-year career, serving some of our nation’s most vulnerable youth. A child comes into care needing foster care, and the youth and their caseworker shows up with a couple of black garbage bags...

Best Practices Compliance

The Priority to Combat Staff Turnover in Social Services: Leadership Development

Welcome back to the second part in a two-part series on combating staff turnover in social services. Previously we talked about the budget dilemmas that typically put the least experienced and least paid staff on the frontlines, spending most of their time with...

Best Practices Compliance

The Priority to Combat Staff Turnover in Social Services

A little less than 20 years ago, almost to the day, I received a call that would unknowingly launch a 13-year career in child welfare services. That's quite a remarkable tenure considering that when the organization called me for the interview, I couldn't even...

Foster Care Child Welfare Children & Families

The Impact of One Trusted Adult in a Former Foster Youth’s Life

For most of us reading this article, we didn’t have life completely figured out when we turned 18 years of age. I turned 18 in the middle of boot camp with the United States Marine Corps. I declined to notify my Drill Instructors that it was my birthday, lest they...

CARES Act Support for Non-Profits

During Nonprofit Giving Season, we’ll review the impact the pandemic has had on philanthropy and how support put in place by CARES Act could impact your nonprofit. 

Foster Care Child Welfare Children & Families

A COVID-19 Call to Action for Foster Parents

Nearly 20 years ago, I embarked on what would be a fascinating career serving some of our nation’s most troubled youth. A remarkable career considering that when I started, I didn’t know anything about kids. I was a Political Science major in need of a job...

Foster Care Child Welfare Children & Families

Adoption and the Never Ending Pursuit of a Forever Family

Without exception, perhaps the most tangible reward for a job well done in the child welfare service is seeing a young child find their forever family via adoption. Yes, it’s great to see children go back home to their birth families as well. To say that I enjoyed...

Foster Care Child Welfare Children & Families

All Foster Homes Are Not Created Equal in the Child Welfare System

To be clear, the title of this article is not one of equity or opportunity regarding foster homes in the child welfare system. Rather, it is one of competency and confidence. It may come as a surprise to many, but there is not a significant deficiency in the...

Casebook PBC Best Practices Product Technology

cb Engage: Case management software that brings it all together.

Casebook has always emphasized working directly with practitioners when developing our platform. When we embarked on developing cb: Engage, we came to the drawing board with a research-focused approach. In recent interviews with practitioners, a recurring...

Foster Care Child Welfare Children & Families

Fire for Effect: Using Evidence in Foster Care

Despite my 13-plus year career in the child welfare sector, I was never a clinician. I managed clinicians in an administrative capacity for a large number of those years and as such, a good deal of the information stuck with me. Yet, I could always count on my...

Best Practices Fundraising


Reporting Impact and Communicating to Grant Funders.

The previous post outlined the primary types of capacity-building projects and reviewed how transformational successful capacity-building implementation have been, for example, nonprofits. In this post, we’ll delve into reporting as well as the need for positive...

Best Practices Fundraising


Capacity-Building Grants | Nonprofit Case Studies

In the previous post, we touched on how capacity-building grants are identified and developed in an effort to better position organizations for growth. Now, we’ll review the power of capacity-building grants and the impact they can have on an organization’s...

Child Welfare Children & Families


Certifying a Foster Parent is One of the Most Consequential Decisions in Child Welfare

If you ask any public or private child welfare agency in the United States, I submit that every single one of them would say they need more foster parents and they need them now.

Child Welfare Children & Families


Why Child Welfare Agencies Should Stop Doing the Best They Can

For those who have spent any length of time serving in America’s thinly stretched child welfare system, they are well aware that “doing the best they can” comes up short on a far too frequent basis.

Best Practices Fundraising


Positioning Your Organization for Capacity-Building Grants

Building a legacy that stands the test of time is difficult. On average, US-based nonprofits have expenses of less than $1 million; and the majority of those focus on youth, education, community development, or human services at large. For every ‘powerhouse’...

Child Welfare Children & Families


My Last Day in Child Welfare Services was One to Remember

Were my career in child welfare services a movie, my final day played out like a rolling credits scene straight out of Hollywood. Not only was this day my last day on the job after over 13-years, but it was my last day in the city I had called home for nearly my...

Best Practices Security


The Cloud is Here to Stay - Here’s How to Secure it

Despite the benefits and the increased use of Software as a Service (SaaS) in government and nonprofits, uncertainty about cloud security still exists. As the COVID-19 crisis forces the world to examine our ability to work from home, human services organizations...

Best Practices Fundraising


Telling Your Organization's Story to Grantmakers

As an organization, you have to be able to pivot between funders to position yourselves for grants for which you’re eligible. The adaptability needed to convey different tones and key points in your work will ensure your longevity. In this post, you’ll learn more...

Best Practices Fundraising


The ABCs of Grant Writing Success

Let’s face it, the world of grant writing can be daunting. With RFPs, FOAs, RFAs, LOIs, EDs, feels like alphabet soup! However, all you need is a solid strategy and a clear voice—which really entails having a strong understanding of how to navigate the...

Casebook PBC Best Practices


Casebook: Empowering teams during challenging times

Since March, Casebook PBC has taken steps to enable our workers to be effective while working remotely. While we have always had a large contingent of remote workers, switching to a fully-remote operation without access to our office has presented challenges that...

Best Practices Compliance Security


3 Simple Ways Going Paperless Improves Data Security

If your organization's workflow process isn't paperless, you may be exposing yourself and your clients to easily avoidable security risks. 

Casebook PBC


Casebook Software Solutions are CCWIS Ready

Casebook Solutions  for human services are built on the award-winning Casebook Platform, and are secure cloud-based software purpose-built for human services. Offering state-of-the-art features, Casebook Solutions can be implemented as an individual module or as...

Best Practices Technology


How Can Configurable Technologies Help Human Service Agencies Support Changes in Policy and Practice?

In parallel with the evolution of technology, policy and practice models continue to change to meet both regulatory requirements and best practices as understood through quantitative and qualitative research. We asked Elisha Gilliam, Director of Practice...

Casebook PBC


What Being a Certified B Corp Means to Us

Casebook PBC is proud to be a Certified B Corp. Being a Certified B Corp means that Casebook PBC doesn’t just profess to want to make a positive impact on the world, but that our company is actually creating and prioritizing real, beneficial change. To us, the B...

Casebook Blog


Building Solutions for Today and for Tomorrow

A new decade is starting, which is a good time for us all to reflect on the world we had a decade ago and the world we will have a decade from now. The iPad, streaming services like Netflix, on-demand services like Uber, drones, and AIs like Siri and Alexa, all...

Best Practices Technology


Bridging the Gap Between Practice and Technology in Human Services

At the center of any case in human services is a person receiving care. Every action is either directed towards or radiates from that individual. For over a decade, the conversation in human services has been about person-centric care, and how if we practice a...

Compliance Child Welfare Children & Families


Understanding the CCWIS Final Rule

On June 2, 2016, the Administration for Children and Families (ACF) issued a final Comprehensive Child Welfare Information System (CCWIS) rule to replace the Statewide and Tribal Automated Child Welfare Information Systems (S/TACWIS) rule, which for more than...