Workflows have undergone a rapid evolution in just the past few years. What used to require the hands-on cooperation of several people working onsite can now be handled by a small team of well-equipped professionals who collaborate remotely and more efficiently than anyone who still relies on manual workflow processes.
Modern workflow processes have been revolutionized by automation. According to 72 percent of organizations, this type of business process management boosts operational efficiency and improves customer satisfaction. Given their conservative approach to adopting new technologies, human services organizations may realize even more profound benefits from streamlining their workflows with cloud-based services than those of other industries.
Your human services organization ought to understand the benefits of cloud-based workflows as you consider different process management tools.
5 Big Benefits of Cloud-Based Workflows
Automation is central to the appeal of cloud workflows. As manual workflows get traded in for automated processes accessible from anywhere through the cloud, organizations are cutting costs and boosting productivity by reducing inefficiencies across their operations. Given the rate of innovation in cloud technology, it's no surprise that half of organizations are serious about improving their workflows.
Human services organizations can find several benefits in automated, cloud-based workflows, including:
- Independence from slow, error-prone manual processes
- Time savings that help yield higher productivity
- Deeper and more fluid team collaboration
- Enhanced customer experiences
Artificial intelligence (AI) and machine learning (ML) play an outsized role in delivering benefits through automated workflows. Besides the time and labor saved by these technologies, AI/ML capabilities are increasingly sought for the power of real-time data analysis. Human services professionals can leverage AI/ML to pour through massive amounts of data and inform their decisions about their clients rather than resort to guesswork over what kind of intervention may work for someone.
Looking closer at how cloud-based workflows can support human services organizations, you'll notice quite a few benefits that elevate the cloud above other workflow solutions.
Faster Task Management
Workflow automation accelerates the completion of tasks, according to 42 percent of business leaders. A cloud-based software platform offering accessibility from a variety of mobile devices can not only automate workflows, but can also save your workers time and energy by freeing them from daily trips to and from the office. By streamlining your processes through software, platform, or infrastructure as a service (SaaS, PaaS, IaaS), the benefits to be gained in speed and efficiency are more than considerable.
Fewer Processing Errors
Manual workflows are highly prone to human error. Paper forms can easily get misplaced or damaged. Handwriting is often illegible. Your staff may also be adding to the confusion by entering the wrong data into systems. Besides the costly delays that processing errors bring to your organization, compliance issues could also arise during an audit. Cloud-based workflows help to mitigate these potential problems by cutting down on manual errors, according to half of business leaders and employees.
Lower Labor Costs
Cloud-based workflows allow smaller teams to accomplish the same amount of work as they would using manual processes. This leads to a decrease in payroll costs and, through automation, repetitive tasks consume fewer labor hours. Considering the reduction in processing errors that cloud workflows can bring, even more of your staff's time is saved without the need to correct those errors. Ultimately, automated workflows in the cloud deliver the benefit of cost savings to your organization multiple times over.
The inability to easily scale with the growth of your organization is a conspicuous limitation of manual workflows. To scale your manual processes, you would have to hire more personnel or add to your existing staff's workloads. SaaS, PaaS, and IaaS solutions make scaling a simple affair, allowing different automated tasks to occur simultaneously. This accelerates your processes while decreasing your organization's demand for human labor. The scalability offered by the cloud provides these crucial additional benefits to your workflows.
Better Customer Experience
More than a third of companies are trying to stay competitive by improving customer satisfaction through workflow enhancement. For human services organizations, advancements like self-service enable clients to be in touch with case workers via their mobile devices. Less delay and fewer errors in processing compound to create even greater client experiences as services are applied with more timeliness and care. Moreover, tasks in cloud-based workflows are often simplified, providing even better experiences for your clients.
Cloud-based workflows provide obvious benefits for practically all kinds of organizations, human services chief among them. Advancements in AI/ML and automation have not only contributed to speedier processes, fewer errors, and condensed labor costs, but have also created unprecedented opportunities for generating positive client outcomes and scalable growth. As you evaluate your organization's workflow management tools and how they address your particular needs, you'll want to consider implementing cloud-based services like SaaS, PaaS, and IaaS.
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