Casebook PBC Blog

What's the Right Software for Your Human Services Organization?

Written by Brian Johnson | Nov 7, 2022 8:59:00 AM

In the aftermath of the COVID-19 pandemic and the great resignation, businesses across many industries have experienced an uptick in employee turnover. This trend has been especially prominent in the nonprofit sector, where limited budgets and resources often make it difficult for organizations to retain their top talent. As it has for every kind of enterprise, software for human services organizations has developed prodigiously in a few short years. Volunteers and workers who confront disease and deprivation on a daily basis, however, are still ill-equipped to defeat these enemies which drive their efforts and guide their missions. As you consider the range of options available to suit your organization's purposes, there are some fundamental questions that should be answered. Features can vary dramatically, offering divergent functionalities and many degrees of user-friendliness. Read on for a better sense of the software choices available to support your organization. 4 Key Advantages of Software for Human Services Organizations The technologies in common use by human services organizations have consistently been decades behind those in other fields. Widespread adoption of software applications for essential processes has been a long time coming, putting the most vulnerable people in society at greater and greater risk. Providers increasingly need real-time access to data regarding their clients as well as internal matters, and so software solutions are constantly updated to meet the evolving needs of human services organizations. Besides the gains in efficiency that the right software brings to your organization, other advantages include: Cleaner, more reliable data resulting from fewer manual processes and reduced likelihood of human error Analytics to provide actionable insights on your clients, staff, funding sources, and more Less paper and material infrastructure to maintain, creating less cumbersome and more sustainable processes Improved user experiences for everyone involved — your staff, administration, and your clients The increased visibility into your internal resources made possible by software also leads to fewer interruptions for your staff in the event of shift schedule changes and work absences. However, considerable contrast exists in the available types of software for human services organizations. Before wading into individual software options, your organization will want to come to a decision on a fundamental question: would an on-premise or cloud-based solution serve you best?