Casebook PBC Blog

Keeping nonprofit teams engaged despite high turnover

Written by Casebook Editorial Team | May 22, 2023 2:14:00 PM

In the aftermath of the COVID-19 pandemic and the great resignation, businesses across many industries have experienced an uptick in employee turnover. This trend has been especially prominent in the nonprofit sector, where limited budgets and resources often make it difficult for organizations to retain their top talent. High turnover can have serious consequences for nonprofits, including reduced productivity, decreased morale, and increased costs — all of which directly affect the quality of services these organizations provide to their constituents. Causes of Nonprofit Employee Retention Problems Nonprofit employees are typically motivated by different factors than those in the corporate sector, making them more likely to stay if they feel their work is meaningful and that they're making a difference. However, employees may not stick around if they feel that they're not being compensated fairly, are burdened with an excessive workload, or lack opportunities for growth. Also, communication issues and disagreements about expectations may cause them to become disengaged. Nonprofit organizations with these issues tend to struggle with employee retention. The following section explores some of the most commonly observed reasons that nonprofits struggle to retain their employees: Inadequate recognition. Employees can feel underappreciated and unrecognized if they don't receive regular feedback or rewards for their hard work. This is especially true for nonprofit employees, who often work long hours on tight budgets with few tangible rewards. Limited budgets and resources. Nonprofits often have limited budgets and resources. Therefore, it can be hard for these organizations to give employees the tools, technology, or personnel they need to comfortably complete their work. This can lead to feelings of frustration and dissatisfaction and, eventually, resignations. Lack of opportunities. Another result of the limited budgets that nonprofits typically work with is that they often aren't able to offer the same competitive salaries or career advancement opportunities that corporate organizations can afford to provide. This can leave employees feeling stagnant, which may lead them to look elsewhere for opportunities. Burnout and compassion fatigue. Nonprofit employees often pour their hearts into their work, making them more vulnerable to burnout and compassion fatigue than workers in other industries. Burnout can lead to feelings of helplessness and apathy, leading them to leave or become disengaged from their work. Misaligned expectations. A lack of communication or understanding between an employee and their manager or organization can quickly lead to disillusionment and cause the employee to feel unvalued or unheard. Inadequate training. It's crucial for nonprofits to provide their employees with the necessary training and resources that enable them to do their jobs effectively. Without proper training, employees are likely to feel overwhelmed or underutilize. Negative Impacts of High Turnover in Nonprofit Organizations High turnover can have a variety of negative effects on nonprofit organizations and lead to an endless cycle of hiring and training new personnel that can be difficult to escape. This is especially detrimental for small organizations that are already stretched for resources and time with limited personnel. Retaining quality employees is therefore a critical issue for nonprofit organizations and can have far-reaching impacts on an organization’s performance, reputation, and sustainability. Here are some of the most common negative consequences of high turnover in nonprofit organizations: Reduced morale. High turnover can cultivate frustration among existing employees, creating a negative atmosphere in the organization. In the worst-case scenarios, this feeling can spread and lead to a complete breakdown of a team’s morale and productivity. Decreased productivity. Cycling through large numbers of employees is likely to harm the overall productivity of the organization as existing employees have to divide their attention between training new personnel and completing their own tasks. This can have a serious impact on the organization's efficiency. Decreased quality of services. High turnover can harm the quality of services an organization provides because inexperienced staff members may not have the knowledge and experience required to provide the same level of service as those with more experience. Poor reputation. Organizations with high turnover rates may find it difficult to attract and retain quality personnel, resulting in a poor reputation that can be difficult to shake. Declining service quality also contributes to reputation degradation. Increased operating costs. It costs money to hire and train new personnel, which can be particularly detrimental for small nonprofits with limited budgets. Additionally, the existing employees may have to shoulder a greater workload while new staff members are training, adding to the organization's operating costs. Loss of institutional knowledge. As experienced staff members leave, they take a great amount of institutional knowledge with them. For example, a staff member who has been with a nonprofit for many years may have in-depth knowledge of the organization's donors or beneficiaries. The value of this knowledge cannot be overstated, and its loss can have a lasting impact on the organization. Lost opportunities. Nonprofits that experience high turnover may lose out on potential opportunities, such as grants or partnerships, due to their inability to demonstrate a consistent track record of successful outcomes with dedicated staff. Employee burnout. As existing employees are forced to take on more tasks to fill the void left by departing team members, they're more likely to experience high levels of stress and burnout. This can reduce both employee and team efficiency, further impacting the organization's performance.